The Implementation Coordinator plays a key role as an individual contributor, collaborating closely with external customers and teams, including sales, implementation, client success, and customer support. This role is responsible for planning, executing, and ensuring the successful implementation of our TownSq platform, products, and services. The Implementation Coordinator oversees cross-functional teams to deliver projects on time, within budget, and with high-quality results. This role is onsite 5 days a week at our Richardson, TX location.
Responsibilities
- Serve as an external Implementation Coordinator with a proven track record of delivering results, acting as the primary point of contact for customers during the implementation and deployment of products and services.
- Develop, manage, and monitor detailed project plans, schedules, and milestones to ensure successful execution, staying within scope, budget, and timeline.
- Utilize project management methodologies (e.g., Agile, Waterfall, Scrum) to organize and execute tasks effectively, ensuring all team members remain aligned on deliverables and priorities.
- Proactively identify potential risks, develop mitigation strategies, and resolve roadblocks to maintain project momentum and customer satisfaction.
- Oversee and coordinate cross-functional team activities, including resource allocation, task assignments, and dependencies across departments, ensuring alignment with project goals.
- Facilitate regular project status meetings, distribute progress reports, and maintain ongoing communication with stakeholders to ensure alignment and transparency throughout the project lifecycle.
- Conduct thorough post-project reviews to identify lessons learned, improve processes, and enhance future project performance.
- Build and deliver detailed project plans by assessing current and forecasted work plans, determining resource requirements, and setting achievable deadlines to meet target timelines and quality expectations.
- Lead kick-off meetings to establish alignment on project objectives, milestones, deliverables, communication plans, risk management strategies, and associated processes.
- Ensure proper documentation of all project activities, including schedules, deliverables, workflows, issues, and resolutions, to provide a comprehensive record of the project lifecycle.
- Apply best practices and tools for project tracking, including Gantt charts, Agile boards, and resource planning software, to monitor progress and optimize efficiency.
- Drive collaboration and communication between internal teams and external stakeholders to foster a unified approach to problem-solving and achieving project goals.
- Provide change management leadership, guiding teams and customers through process changes associated with the implementation of new systems or services.
- Stay ahead of industry trends in project management and implementation methodologies, applying insights to optimize processes and deliver high-quality results.
Qualifications
Qualifications
- Proven experience using C3 and TownSq software; familiarity with HOA accounting principles is a plus.
- Demonstrated ownership mindset with a strong bias for action to deliver successful project outcomes.
- 3–5 years of professional experience in IT project management, including planning, tracking, and executing projects that consistently meet deadlines, scope, and budgets.
- Expertise in managing multiple concurrent projects, juggling priorities, and maintaining a clear focus on key objectives under tight deadlines.
- Formal project management training or certification, such as PMP (Project Management Professional), CSM (Certified ScrumMaster), or equivalent.
- Proficiency in utilizing project management tools such as Smartsheet, Basecamp, Microsoft Project, JIRA or Trello to plan, track, and report on progress.
- Advanced understanding of project management methodologies, including Agile, Waterfall, and hybrid approaches, with a strong ability to tailor strategies to meet specific project needs.
- Strong experience with resource planning, budgeting, and scheduling to optimize team performance and achieve project objectives.
- Hands-on experience in data migration and software implementation projects, specifically with accounting systems and related processes.
- Skilled in business process analysis, process gap identification, and designing effective solutions, particularly in accounting workflows.
- Exceptional communication and stakeholder management skills, with a proven ability to present complex information to diverse audiences, including executives and non-technical stakeholders.
- Experience in creating comprehensive business requirements, functional specifications, and documentation to guide successful implementation and system adoption.
- Strong organizational and time management skills, with the ability to balance competing priorities and adapt to evolving project needs.
- Proven ability to lead cross-functional teams and influence without direct authority, fostering a collaborative and results-driven environment.
- Flexibility to work across various time zones and travel up to 25% as required (must have a valid passport).
Key Competencies in Project Management
- Strategic Planning: Ability to align project goals with organizational objectives and customer needs, ensuring measurable business impact.
- Risk Management: Skilled at anticipating risks, implementing mitigation plans, and maintaining focus on project success.
- Stakeholder Engagement: Adept at managing expectations and securing buy-in from both internal and external stakeholders through effective communication.
- Process Optimization: Focus on streamlining workflows and identifying inefficiencies to drive continuous improvement in project delivery.
- Quality Assurance: Committed to delivering projects that meet or exceed customer expectations, with a focus on high-quality outcomes.
- Leadership: Proficient in motivating and guiding teams, fostering collaboration, and driving accountability to achieve project milestones.
