G|M Business Interiors is southern California’s premier dealer for Herman Miller and Knoll furniture. With our history dating back to 1944, G|M’s success continues because of our team of dedicated and professional employees, who embrace passion for excellent furniture design, operational proficiency and most importantly, delighted customers!
ROLE SUMMARY
Many of our visitors are first time clients who are making large purchasing decisions and are looking for a forward thinking, knowledgeable vendor, who practice what they preach. You’ve heard the saying, “You never get a second chance to make a first impression” and our Receptionist (a.k.a. Office Catalyst) is our first impression!
Each time a client (or potential client) walks through our door, we fully embrace the opportunity to truly delight them and leave them with no choice but to work with us because we made them feel special, provided valuable insights and left them knowing how much we want to become a valued business partner!
Our Office Catalyst helps to provide these experiences to our guests by performing daily management of all showroom, hosting, telephone operations and maintenance activities. In addition, this position serves on our Event Planning Committee providing planning support which may include planning menus, booking entertainment, decorations, hiring subcontractors, photography and ensuring the event runs smoothly.
This position also supports our Client Services and Sales Administration teams with preparing invoicing and delivery paperwork, routine sales operations tasks, paperless file management and other requests as needed.
COMPENSATION
$21 - $23 per hour. Paid time off, health insurance benefits, and a 401(k) plan are also available for eligible team members.
DUTIES
- Primary phone operator answering questions and directing incoming calls effectively and efficiently.
- Host showroom tours and meetings, including shopping, food and beverage preparation, presentation, and clean up for client visits and internal events.
- Exhibit passion for the furniture and design industry with a desire to grow within the field.
- Exhibit a sense of urgency to ‘make it happen’ for visiting and prospective clients.
- Conduct daily maintenance of the showroom to ensure proper furniture placement, signage, cleanliness, technology performance and report any showroom issues to Supervisor.
- Maintain intimate knowledge of all product whereabouts from the showroom and follow proper protocol for checking out showroom inventory.
- Maintain calendar of showroom events to ensure timely preparation.
- Provide assistance with the set up and usage of technology within the showroom.
- Maintain inventory levels of all office and hosting supplies and client gifts as approved by management.
- Event planning and/or leadership, including event logistics, hiring vendors/entertainment, managing attendance, set-up/clean-up (evening hours will be periodically required to perform these duties).
- Print and prepare daily installation packets and crew itineraries based on the daily install schedule.
- Understudy the Job Captain (Sales Assistant) position to alleviate workloads as needed. Train to promote when openings become available.
QUALIFICATIONS
- Valid California Driver License.
- High school diploma, or GED.
- Degree in Interior Design, Architecture, Marketing, Hospitality, Event Planning, Communications, Business or other relevant field is preferred.
- 2-3 years of customer service experience (hospitality experience highly desirable).
- Event planning and coordination a plus.
- Highly proficient computer skills.
- Effective verbal and written communication skills.
- Acute attention to detail and ability to handle multiple tasks.
- Strong planning, organizational, research, follow-up, and time management skills.
- Ability to learn quickly and work independently as well as contribute as part of a team.
This job description provides information about the general nature and level of work performed by team members assigned to this classification. It is not an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. A team member may be required to perform duties outside of normal responsibilities from time to time and at any time, as needed.
G|M Business Interiors is an Equal Opportunity Employer.
