Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.
With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.
About the Role: The Service Delivery Project Manager will focus specifically on service delivery to drive the acceptance, growth, and provisioning of service within both the Uniti Fiber and Uniti Leasing networks.
This position will have overall project responsibility and accountability to deliver quality products and services on time and within budget.
This role ensures timelines are met for all commitments such as service dates, government dates, forecast dates and closing objectives and conducts audits of construction work to ensure quality and accuracy.
What You’ll Do: • Service Delivery Management: • Manage service delivery from contractual sale to service turn up and achieve customer commitment dates. • Conduct Market and project-based meetings in support of weekly forecasting. • Track major service delivery milestones (such as engineering, design, permitting, access agreements, construction, splicing, testing, 3rd party asset usage, etc.) • Project Plan Execution: • Facilitate and conduct internal and external customer service delivery meetings. • Efficient and productive use of all available tools, i.e., Salesforce, Excel, MS Visio, etc. • Create project tracking reports and dashboards to provide real time analysis of project status. • Customer Interface & Coordination: • Provide timely project updates to internal and external customers. • Conduct trend analysis of projects to identify roadblocks and areas of opportunity for improvement.
Do You Have: • Highly organized • Ability to multi-task • Detail oriented • Customer interface experience • Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and MS Project proficiency • Skilled in program management and report tracking development • Relationship management - ability to develop and maintain productive stakeholder relationships • Presentation skills, and excellent written and verbal communication skills • Customer focused - including internal customers • Teamwork oriented and results driven • Excellent critical thinking and problem-solving skills Even Better: • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Education and/ or Experience: • Minimum 2 years in project, program management experience. • At least 3 years of work experience that can be demonstrated to be applicable to the duties listed on the job description. • BA/BS degree required or comparable experience.
Physical Demands: • The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Sitting, standing, and walking. • Keyboarding/typing. • Overtime and weekends as necessary. • Ability to read effectively from a computer screen, sampling device and/or a paper copy.
• Medical, Dental, Vision Insurance Plans • 401K Plan • Health & Flexible Savings Account • Life and AD&D, Spousal Life, Child Life Insurance Plans • Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements. Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
