Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Our establishments include Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.
The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era.
Reporting to the Executive Housekeeper, the Houseperson ensures the upkeep of public areas, including washrooms, elevators, the lobby, and guest corridors. Responsibilities include cleaning staff areas, receiving and restocking supplies, and interacting with guests to enhance their experience. You’ll assist with inventory control, complete daily tasks, document mechanical issues, and respond promptly to guest requests. Additionally, you'll support the Front Desk team and handle guest dry cleaning, while following through on any other assignments as needed.
RESPONSIBILITIES • Proper maintenance of public areas such as: washrooms, elevators, lobby, business center, guest corridors, stairwell, and exterior of the hotel • Cleaning of the staff lunchroom, locker rooms, offices and garbage areas • Receiving and restocking of linen/ supplies deliveries • Interact with guests to promote a positive image of the property • Assist with inventory control, such as linen, guest supplies and cleaning supplies • Complete daily assignment sheets and document any mechanical problems in the public spaces • Respond to guest calls promptly and effectively and in a friendly manner • Assist the Front desk team with requests and deliveries • Collect and deliver guests dry cleaning • Follow through with any other tasks and assignments given by the Executive Housekeeper
QUALIFICATIONS • Experience in Housekeeping or Housekeeping Certification is an asset • Electrical/ maintenance/ plumbing capabilities are an asset • Ability to move and lift furniture/fixtures and some equipment, up to 100lbs • Ability to push /pull less than 300 lbs. of soiled linen and supplies • Attention to details • Guest service oriented • Team player and enthusiastic with a positive attitude • Ability to work under pressure with decision making capability • Available to work flexible hours, weekends and holidays included • Effective communications skills in English
BENEFITS: • Group insurance plan with telemedecine • Group RRSP and DPSP (Deferred Profit Sharing Plan) • 50% employee discount at all of our establishments for the employee and up to 3 guests • Discounts with our business partners (transportation, wellness, leisure) • Company culture that values employees • Employee recognition events • Growing company with opportunities for career development and personal growth We thank you for your interest. Only individuals selected to be interviewed will be contacted.
In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.
