This role owns Workday Core HR - keeping it healthy and making it better over time. Some of the work is continuous: finding and fixing process gaps, improving self-service so employees can get things done on their own. Some of it is bigger: supporting major product roadmap initiatives - doing the discovery work, shaping requirements, and tracking whether the change actually landed. You'll lead a team of analysts, working closely with Shared Services Product and Tech.. You need to be comfortable in the details and in a room with leadership.
You will get to:
Work with HR Product to deliver on the Core HR roadmap, including major initiatives like job architecture and the offer process - doing the discovery work, requirements, and tracking outcomes
Build a process for finding, prioritizing, and tracking smaller improvements that don't make it onto the formal roadmap
Lead a team of analysts who will map current Workday processes, spot what's broken or duplicated, and lead the work to fix it
Use data to decide where to focus and to check whether changes are actually working
Help employees get things done in Workday themselves, without needing to go through the Employee Service Center (ESC)
Work with People Org COEs, ESC, IT, Finance, and Payroll to figure out where requirements overlap and get to solutions that work for everyone
Translate findings and recommendations into something leadership can act on
Lead and develop a team of analysts, and do the work yourself when it's needed
You've managed a team in HR operations or process improvement
You know Workday well enough to understand how it works and where things get complicated - system admin experience not required
You can map a current state process, spot what's wrong, and design something better
You use data to make decisions and to check if things actually worked
You can move work forward across teams even without direct authority over everyone involved
You can take complicated process or system detail and explain it to leadership clearly
You're comfortable leading a team and doing the work yourself when needed
Preferred:
Experience working alongside a product team on a technology roadmap
Familiarity with HR shared services or employee service center models
Background in requirements writing or process documentation
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.