How You Will Make an Impact The Parts & Service Sales Associate I will coordinate and oversee the Order Fulfillment process of Parts, Accessories and Service. This will include quoting customers, entering Sales/ Service orders, sourcing the required parts, scheduling the required resources to complete the work and invoicing. Ensure that customer orders, inquiries, and follow-up are performed in a timely and efficient manner to the customer’s total satisfaction. Work with Service Managers and sales staff to grow the Parts & Service business in a profitable manner.
The Nuts and Bolts • Work closely with relevant sales and branch level employees to grow the Parts & Service business in the local market by solving customer’s problems quickly and efficiently • Respond promptly providing quotes, customer support, invoices, order changes and handling customer complaints • Quote and assist in managing the following customer offerings: Preventive maintenance plans, Annual certifications, Inspection of equipment, On-sight repairs, Emergency repairs, the ability to purchase add-on parts and accessory items to include delivery and install • Provide service second to none, before, during and after the sale • Enter customer orders and ensure timely fulfilment • Enter and follow up on Purchase Orders with vendors, ensure parts are received and issued accurately and in a timely manner • Tracks shipments, file claims and process returned goods • Prepare paperwork for freight and/or chassis pickup through preferred transportation company • Recommend major purchases for quick turn inventory items in accordance with company policy as it relates to the service department • May establish and maintain MRP, review safety stocks, review MRP daily, purchase parts as needed • Maintain type of products on display, quantity, quality and appearance of the display area • May be responsible for credit card payments and related administrative tasks • Comply with all company and OSHA safety regulations • Assist with the annual physical inventory for Parts and Service Department • Maintain cycle count accuracy reports • Other duties, as assigned
Position Qualifications & Requirements: Education: • High School diploma or GED • Associate Degree OR Bachelor Degree preferred
Experience: • Zero (0) to two (2) years customer service experience in a similar industry • Marketing experience and understanding of all types of sales efforts preferred • Strong mechanical and technical experience, as well as understanding of all types of service activities, vehicle structures, vehicle equipment, and vehicle electrical systems preferred
Certification /License: • Valid Driver’s License may be required
Skills and Abilities: • Possess strong sales aptitude and willingness to learn • Detailed understanding of costing, inventory system and product knowledge • Experience with MS Office required; proficiency in Excel • Demonstrated skills in database management and record keeping preferred • Effective oral and written communication; excellent interpersonal and customer service skills • Professional phone etiquette and communication skills with high level of emotional intelligence • Excellent organizational skills • The ability to collaborate with a multi-department team • Self-starter and team player with the ability to work well with others
Work environment: • Office & Branch environment • Sedentary work with extended periods of computer use • Occasional work in warehouse, manufacturing plant, or site production floor • Sitting, standing, walking, kneeling, talking, hearing, and reaching with hands and/or arms • Must be able to wear required Personal Protective equipment (PPE)
How We Make an Impact At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. We continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!
Some of Our Total Rewards We offer big company perks with small company culture: • Comprehensive benefits package including Medical, Dental, Vision and Life • 401(k) Savings Plan with Company Match • Paid Parental Leave • Tool Purchase Program • Tuition Reimbursement • Paid Time Off and 10 Observed (Paid) Holidays • Generous Footwear, Eyewear, and Safety Equipment Discount Program • Paid Training and Development Programs
J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
AGENCIES / THIRD PARTY RECRUITING FIRMS: Any unsolicited submissions received from third party agencies will be considered property of Reading Truck, and we will not be held liable for any fees related to those submissions. To learn more about Careers with Reading Truck visit our careers page https://www.readingtruck.com/about/careers/
