Position Summary: This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Essential Duties: · Ability to combine amazing customer service with strong equipment repair skills · Ability to diagnose equipment and determine parts required for repair · Accurately and efficiently complete the repair · Ability to repair rental equipment accurately and efficiently · Perform blade sharpening · Answer shop phone calls · Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards · Attend mandatory monthly store meetings Other responsibilities as assigned by store management.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education/Experience: No experience or formal education required. Experience in a retail environment a plus.
Language Ability: Must be able to read and interpret documents; speak effectively before groups of customers or employees of organization.
Math Ability: Should be able to calculate figures and amounts and apply basic concepts of math.
Reasoning Ability: Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; also be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: Must have ability to process information and/or merchandise though a register system. Must have knowledge of retail computer systems, electronic cash registers and Microsoft Word. Knowledge of Microsoft Excel and Epicor Eagle a plus.
Certificates and Licenses: None required.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Work Environment: The noise level in the work environment is usually moderate. Flexible hours of availability are required due to the demands of the retail environment.
Physical Demands: The minimum physical requirements for this position include: · Lifting at least 7 to 15 lbs on a routine basis; lifting 20 lbs or more in many instances; · Bending, climbing, stooping and twisting are routine; the position requires the ability to retrieve, stock, and move product as well as machinery; · Manual dexterity; working with tools and parts, assembly of equipment; · The ability to see and read product labels and work order instructions, dispense repair knowledge, and communicate with our customer base; · Ability to stand and walk consistently for up to 4 hours or more at a time; · Ability to physically handle all equipment; · Handle and move equipment into, out of and throughout machine shop, which entails lifting and pushing.
