Position Summary To serve our customers by being trained to perform the job duties of different positions within the sales team and also to provide coverage for these positions during absences. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions • Delivers, stocks, rotates, displays and maintains all products at customer locations according to established standards. • Maintains a good working relationship with: customers and consumers at customer locations; Territory Account Managers and Territory Delivery Managers at Pepsi; and other internal employees at Pepsi (e.g. warehouse employees, sales equipment employees). • Invoices customers for sales; collects payment (e.g. cash, check). • Involves handling, stocking, and organizing alcoholic products. • Communicates with retailers and Pepsi management team on issues regarding pricing, products, programs and problems that may arise in the store. • Adheres to all company policies, standards and procedures (e.g. OSHA and safety requirements, AIB and Pepsi standards, Federal/State/Local laws); wears all required personal protective equipment. • Maintains customer’s product inventory by delivering the appropriate amount of product needed to satisfy customer’s needs until the next scheduled delivery. • Maintains and completes required paperwork (e.g. DOT logs); maintains confidentiality of product pricing, promotions and other sensitive and confidential information. • Communicates with supervisors and co-workers about retailer situations in order to maintain established customer service standards. • Works assigned schedule, exhibits regular and predictable attendance and works overtime as required meeting workload demands. Performs other related duties as required. POSITION QUALIFICATIONS Competency Statement(s) • Accountability - Ability to complete assigned tasks with little oversight and is willing to accept personal responsibility for work and results. • Adaptability - Ability to adapt to change in the workplace. • Communication Skills - Ability to effectively communicate (both verbally and in writing) with others either individually or in a group setting. • Customer Oriented - Ability to take care of the customers' needs while following company policies and procedures. • Decision Making - Ability to make critical decisions while following company policies and procedures. • Detail Oriented - Ability to pay attention to the minute details of a project or task. • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type. • Integrity - Ability to be truthful and be seen as credible in the workplace. • Intent - Ability to collaborate and wants what's best for everyone involved. • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. • Relationship Building - Ability to effectively build relationships with internal/external customers and co-workers. • Safety Awareness - Ability to actively promote safety and identify and correct conditions that affect employee safety. • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Education Level High School Graduate or General Education Degree (GED)
Experience 6-12 months of previous sales experience with a consumer product line and customer relations experience.
Certifications & Licenses Valid Class A Commercial Driver's License; employee must be insurable to operate a vehicle, as a condition of initial and continued employment.
Additional Requirements Knowledge of: stocking, rotating and displaying products; retail sales environment; product line; beverage industry. Skill in: service in a variety of settings. Ability to: work quickly and efficiently without direct supervision; solve problems; multi-task; adapt to changing tasks and priorities; read diagrams and maps; communicate effectively with customers, relate to customers and develop good working relationships; be trained on a two and four-wheel hand cart, pallet jack, straddle stacker, hand held computer and printer and other mechanical equipment; drive a combination vehicle, lift heavy product repetitively, accurately count inventory on vehicle; read (e.g. diagrams, maps, planograms) and write. Other functions, skills and abilities may also apply.
