We are seeking a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for building strong client relationships, ensuring customer satisfaction, and driving long-term customer retention and account growth.
The ideal candidate will act as a trusted advisor to clients, helping them maximize the value of the company’s products or services while ensuring a seamless customer experience. You will collaborate closely with cross-functional teams to support onboarding, resolve issues, improve customer engagement, and identify opportunities for expansion within existing accounts.
This position requires strong communication skills, strategic thinking, and a customer-centric mindset. The successful candidate should be highly organized, adaptable, and capable of managing multiple client relationships in a fast-paced environment.
Key Responsibilities
- Build and maintain strong relationships with clients and key stakeholders
- Serve as the primary point of contact for customer communication and support
- Guide customers through onboarding, implementation, and product adoption processes
- Monitor customer engagement, satisfaction, and overall account health
- Proactively identify opportunities to improve customer retention and success
- Conduct regular client check-ins, business reviews, and follow-up meetings
- Collaborate with sales, product, and support teams to address customer needs and ensure a positive experience
- Resolve customer concerns and escalate issues when necessary
- Identify upselling and cross-selling opportunities within existing accounts
- Maintain accurate customer records and account activity within CRM systems
- Analyze customer feedback and usage trends to provide strategic recommendations
- Support the development and improvement of customer success processes and workflows
Skills & Experience Required
- Proven experience in Customer Success, Account Management, Client Relations, or a similar role
- Excellent verbal and written communication skills
- Strong relationship-building and interpersonal abilities
- Customer-focused mindset with strong problem-solving skills
- Experience with CRM platforms such as Salesforce, HubSpot, or similar tools
- Ability to manage multiple client accounts and prioritize tasks effectively
- Strong organizational and project management skills
- Analytical mindset with the ability to interpret customer data and engagement metrics
- Ability to work independently and collaboratively within a team environment
- Experience in SaaS, B2B, or technology-driven industries is a plus
Preferred Qualifications
- Experience managing onboarding, retention, and customer lifecycle strategies
- Familiarity with customer success tools and reporting platforms
- Experience working in remote or international environments
- Bachelor’s degree in Business, Marketing, Communications, or a related field preferred
Core Competencies
- Customer relationship management
- Communication and collaboration
- Problem-solving and critical thinking
- Organization and multitasking
- Adaptability and accountability
- Customer advocacy and empathy
* By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.
