Key Account Manager

Join our team and play a crucial role in shaping the future of our customer relationships while driving sales growth across Germany, Austria and Switzerland (DACH region). We are seeking a motivated Key Account Manager to manage relationships and sales projects with Key End User accounts. This critical role focuses on growing total sales, increasing share of wallet within named accounts, and driving new direct end-user sales. You are a travel enthusiast who enjoys meeting and working with people.

 

The Department and Team

You will be part of the DACH Sales team, working in a fast-paced, dynamic environment across the region. You’ll collaborate closely with sales representatives, engineers, tech-partner managers, and channel managers, and report directly to the Sales Manager DACH. Together, you’ll work towards achieving the objectives of the DACH region, ensuring sales growth and customer satisfaction.

 

Roles and Responsibilities

As a Key Account Manager, your responsibilities will include:

• Decide & manage a sales strategy to Work with specific Key End User accounts to grow Milestone sales within these companies.
• Drive new sales to Milestone through direct end user relationship building
• Manage need and future developments of these specific accounts.
• Work with the sales team to ensure proper coverage at these accounts.
• Ensure proper support of these accounts.
• Look to work with the Milestone ecosystem to grow overall sales.
• Have an additional focus on retail type customer base.
• Coordinate with sales, pre-sales, community, marketing colleagues to ensure success through teamwork
  
   

Tasks

• Leverage the CRM to grow, maintain, and develop all aspects of end users and project development.
  • Meet quarterly with the leadership at these accounts with quarterly updates.
  • Manage project funnel for these accounts.
  • Visit key national and regional leaders within these accounts.
  • Identify and connect with possible new end user accounts.
  • Develop significant new business through direct end user contact.
  • Engaging and working with local consultants.
  • Manage larger RFP/RFI projects and POCs.
  • Hold monthly alignment meetings with the local sales team to ensure smooth operations.
    
     

The ideal candidate brings the following experience:

• Minimum of 7 years selling into the National Account community and large End customers.
• Holding a large, up to date, professional network.
• Complete knowledge of the commercial security industry.
• Exceptional presentation skills.
• History of supporting multiple large customers on a national scale.
• History of meeting and exceeding expectations.
• Willingness of travel exceed 50%.
• Knowledge of Salesforce (or other CRM).
• Fluent in German and English as a must, additional languages would be an advantage
• Living in North Rhine-Westphalia near the Milestone DACH office in Düsseldorf is an advantage, but not a requirement.
  
   

Skills & competencies we are looking for:

• Proactive mindset
• A solid grasp of sales metrics, KPIs, and technical indicators.
• Stakeholder management in complex projects environment
• Ability to exercise discretion and independent judgement with important matters.
• Ability to uphold organizational values.
• Ability to represent Milestone to the highest levels of our customers in a professional manner.
• Ability to present in front of a significant audience & webinars

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Apply

If you’re ready to make a significant impact and take your career to the next level, we’d love to hear from you!

You will experience an inclusive and unbiased recruitment process where all employment decisions are based on qualifications rather than race, color, ethnicity, gender identity, age, sexual orientation, and religion. We advise you not to attach a cover letter to your application but instead, we encourage you to write a few lines about why you are applying for the position in your resume/CV. Additionally we recommend you not to add a photo in your resume/CV.

Are you excited about this opportunity then we encourage you to apply as soon as possible. If you have any questions, you are very welcome to contact Sales Manager, Klaus Stürmann at +49 170 5530633

We will take candidates into the recruitment process continuously and the position will remain open until a suitable candidate has been found

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset - freedom, inclusion, and togetherness - we always consider our employees, partners, and communities in everything we do.