Sr Manager, Commercial Learning Americas

Date Posted:

2026-04-24

Country:

United States of America

Location:

OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA

Senior Manager of Commercial Learning - Americas

Role Overview:

The Senior Manager of Learning - Americas is responsible for driving and executing strategic, scalable learning solutions that aligns closely with both regional and global upskilling priorities. This role ensures strong operating unit (OU) alignment, governance, and the execution of measurable learning programs while adapting to the needs of diverse markets. A critical part of this role is leading and guiding the cross-functional distribution of resources including Subject Matter Experts, design resources, delivery/logistics, and ensure that leadership is aware of progress and next steps whilst keeping sponsors and leadership informed.  The Senior Manager of Commercial Learning – Americas acts as a trusted consultant, strategic operator, and integrator of world‑class learning experiences across the sales ecosystem.

On a typical day you will:

Consult with sales and business leaders to identify performance gaps and determine which challenges can be addressed through capability building, skill development, or targeted learning interventions.

Execute against the current portfolio of learning priorities, which may include digital learning pathways, virtual instructor‑led sessions, live in‑person learning experiences, as well as coaching and on-the-job support.

Partner with vendors and cross‑functional internal teams (e.g., HR, Product, Marketing, Sales Operations. Change, L&D) to design, build, and deploy world‑class sales learning solutions.

Govern learning priorities and drives decisions across OUs, ensuring alignment to global standards while adapting approaches for regional context and business needs.

Track and report program performance to senior leaders, including learner engagement, adoption metrics, and indicators of business impact.

Support ongoing updates and enhancements to learning content based on feedback, performance data, and evolving business priorities.

What You Will Need to be Successful:

• Deep consultative skills, with the ability to diagnose performance issues, validate root causes, and recommend learning‑based solutions.

• Deep understanding of adult learning theory, instructional design principles, and/or modern learning methodologies including Digital and eLearning, Microlearning, simulations, On‑the‑job tools and performance support, Live and Virtual instructor‑led training.

• Ability to partner with SMEs to translate raw or technical content into meaningful, scalable learning experiences.

• Experience collaborating with external vendors and internal cross functional teams to design and deliver high‑quality learning programs.

• Strong data literacy with the ability to evaluate learning metrics, interpret performance trends, and analyze indicators of business impact.

• Ability to communicate insights clearly to senior leaders to inform decision‑making.

• Proven ability to influence across functions and levels in a matrixed global organization and drive outcomes/decisions.

• Demonstrated ability to operate effectively in a fast‑changing, ambiguous environment, adapting learning plans and priorities as business needs, market dynamics, and organizational strategies evolve.

• A/BS in Adult Learning, Business, Human Resources, or a related field is required.

• Ability to travel up to 15% as needed.

• Preferred:

• Master’s degree preferred (e.g., Organizational Development, Learning & Development, Business, HR).

• Sales experience preferred, ideally in a commercial, field, or sales‑enablement‑related capacity.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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