Full TimeENNorth America
JOB SUMMARY
Take drink orders from guests, arrange in specific order, call order to bartender, garnish drinks, deliver correct drink to guest, smile and thank guest. Engage in interactive promotional entertainment with guests and team members.
HOW YOU WILL CREATE THE EXTRAORDINARY
Offer every guest in the gaming area a beverage every 15 to 20 minutes
Promote drink specials and describe nightly entertainment in area (DJ, Piano Player)
Repeat order back to guest
Serve beverages to guests in a friendly and timely manner
Maintain clean workstation
Maintain cleanliness of section by picking up empty glasses and bottles on a regular basis and return all glassware to bar for cleaning
Order drinks in proper sequence
Order supplies when needed
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned
WHAT YOU WILL NEED
ADDITIONAL REQUIREMENTS
Work may be performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated
Work may be performed in areas having a three-foot access and may encounter slippery surfaces.
Constant contact with guests and team members
Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps)
Requires mobility 100% of the shift
Requires seldom bending and reaching in areas from floor level to 6ft. high, pushing/pulling, firm/strong grasping and finger dexterity with both hands
Requires frequent standing, walking, and lifting/carrying weight of up to 25 lbs., balancing, twisting, turning, repetitive use of both hands with light grasping, eye/hand coordination and manual dexterity
Requires normal sense of smell, taste, touch and sound
Requires normal vision range and absence of color blindness
Requires the ability to perform simple tasks, simple reading, writing and math skills, and the ability to compile information and memorize drink orders
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
