SeniorFull TimeEN
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
This role consists of taking inbound calls with some outbound calls. The primary function is gathering and entering detailed trip information for scheduling non-emergency medical transports for urgent and non-urgent medical appointments, handling member inquiries, and complaint intake. To do well in this role, you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills.
Primary Responsibilities
Taking inbound calls and chat messages from Members, Medical Facilities, Transportation Providers and Health Plans
Accurately enter ride details to ensure successful ride completion
Confirming member eligibility
Answering Member inquiries regarding transportation services
Identifying and assessing Member's additional needs
Intaking of Member concerns
Actively working with other internal departments to quickly address real-time issues
Other duties as assigned
Required Education and Experience
High school diploma or equivalent
One (1) year of inbound call center experience in high call volume atmosphere
Preferred Education and Experience
Experience with Medicaid, Medicare, and NEMT (Non-Emergency Medical Transportation) guidelines
Knowledge of health insurance programs and benefits
Fluency in languages in addition to English is a plus
Skills
Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
Excellent communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, chat, and over the phone.
Positive and helpful attitude
Exceptional interpersonal skills and conflict resolution ability
Ability to work independently and/or with a Team
Accurately type 35 wpm or more
Flexible with the ability to adapt to changes in business, strategy, and technology
Ability to empathize with the Member and/or Member's guardian
Must be able to work with geographically and culturally diverse populations and personalities
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.