Accounting Support Specialist CL2 - Student Financial Services

The University of Southern Maine is seeking a detail-oriented and service-focused individual to join our Student Financial Services team as an Accounting Support Specialist CL2.

In this role, you will serve as a primary point of contact for student account inquiries and provide direct support for financial transactions and account activity. You will assist students and families by explaining account balances, billing processes, payment options, and related policies, and will handle both routine and more complex inquiries with professionalism and accuracy.

Responsibilities include posting and processing payments, maintaining and updating student accounts, supporting billing and payment plans, and processing transactions such as deposits, refunds, and adjustments. You will also operate and reconcile cash drawers, prepare deposits, and ensure accurate daily reconciliation of financial activity.

You will monitor account balances, identify and help resolve discrepancies, and conduct outreach related to past-due balances and account holds in accordance with established procedures. Additional responsibilities include processing financial aid-related transactions, maintaining records, running queries to support account monitoring, and assisting with general office operations.

This role requires strong attention to detail, sound judgment in applying policies and procedures, and the ability to manage multiple priorities in a fast-paced, customer-facing environment.

This is a full-time in person position on our Gorham campus. The pay for this position is as follows:

• Before July 1: $19.61 per hour 
• After July 1: $20.39 per hour

Internal hourly candidates may be eligible for a transfer rate based on years of service in the bargaining unit.

The University of Southern Maine offers highly competitive benefits for full-time and eligible part-time employees that includes (but is not limited to):

• 13 paid holidays plus earned vacation time and sick time
• Health, dental and vision insurance
• Low-cost short-term disability insurance and employer-paid long-term disability insurance
• Employer-paid basic life insurance and supplemental life insurance
• A tuition waiver program for employees and their spouse or dependent child(ren)
• A 403(b)-retirement plan with employer contribution
• Free access to the METRO system, including the Husky Line with service between our Portland and Gorham campuses

To learn more, please review the Benefits Information Summary.  

The University of Southern Maine is a vibrant academic community located in the greater Portland, Maine area, including campuses in Portland, Gorham, Lewiston, and online. USM is part of the University of Maine System and offers a comprehensive array of undergraduate and graduate programs, emphasizing hands-on learning, community engagement, and interdisciplinary collaboration. With a highly engaged student-centered learning environment, USM is a steward of higher education, helping drive the economic, cultural, and civic life in the communities where our campuses are located and beyond.  USM is committed to providing expanded access to high-quality education that elevates economic opportunity and contributes significantly to the vitality of a diverse society. To learn more about USM, visit About Our University. 

The University of Southern Maine fosters a welcoming and supportive campus environment that respects and appreciates varied perspectives, enhancing teaching, learning, personal growth, and overall institutional achievement.  We welcome applications from candidates of all backgrounds who share our dedication to academic excellence and the enrichment of our community.

We are dedicated to our Service Promise, Student Focused Every Day and seek a team member who embraces this commitment and upholds our core values of Respect & Care, Integrity, Equity, and Responsiveness. 

Required Qualifications:

• High school diploma or equivalent (G.E.D.)
• Demonstrated administrative and accounting support or comparable experience
• Ability to work well with many people at all levels
• Computer proficiency (ex. MS Office, web)
• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy in data entry

To Apply, click on the ‘Apply Now’ or visit our USM Careers Page and submit the following:

• Cover Letter
• Resume/Curriculum Vitae
• Finalist candidates will be asked to provide a list of the names and contact information for references.

For full consideration please submit all required materials by May 31, 2026.

We are not able to consider applicants who require Visa sponsorship support.

Appropriate background screening will be conducted for the successful candidate.

The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law, the System does not discriminate on the basis of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability (physical or mental), genetic information, pregnancy, or veteran or military status in any aspect of its education, programs and activities, and employment. The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment, you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall, Room 412, Orono, ME 04469-5713, by calling 207.581.1226, or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint, please contact the UMS Title IX Coordinator at www.maine.edu/title-ix/.

Clery Act:

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish, and distribute an Annual Security Report (ASR), and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three calendar years; and disclosures regarding the University’s current campus security policies. View the University’s Annual Security Report (PDF). If you wish to have a paper copy of the ASR or need to have a copy of the ASR in an accessible format, the University will provide such a copy upon request. Please contact our Public Safety Office at 207.780.5211.