JOB SUMMARY
The Sr. Manager, Infrastructure Readiness Continent Technology, Digital + Technology Transformation, Caribbean & Latin America (CALA), and Global Technology is a key member of the CALA Global Technology organization. This role will report directly to the Director of Information Technology, Continent Products & Delivery Services. This role oversees the planning and communication of all infrastructure needs for properties transitioning to, migrating to, or opening with OCPMS (OPERA Cloud PMS). It also manages communications related to integrated systems across all CALA-region properties involved in Marriott’s Digital + Technology Transformation (DTT).
This role will be integrated into the existing DTT technology project plan and will manage strategic communication with all in-scope properties to ensure that all infrastructure and network requirements are met before the cutover or Go-Live date. This role will work closely with colleagues across all DTT project stakeholders, including (but not limited to) Global Technology/HQ, Communications, Deployment teams, Learning teams, and CALA Continent stakeholders. Success in this role relies on paying close attention to detail, managing multiple tasks simultaneously, taking a proactive approach to driving action items, assessing readiness, communicating effectively with internal and external stakeholders, and analyzing property risks before migration or go-LIVE.
Key responsibilities include:
Sr. Manager Infrastructure Readiness, Continent Technology, DTT, Caribbean & Latin America (CALA), Global Technology
Managing, delivering, and drafting communication related to DTT project requirements, specifically regarding network connectivity, infrastructure, and device compliance (Desktops/Laptops/Servers) for CALA hotels, etc.
Collaborate with CALA DTT stakeholders to develop an accountability framework for compliance and non-compliance, including defining expectations, outcomes, and impacts for properties in scope.
Regularly follow up with properties within scope to verify their commitment to project goals, monitor progress, address action items, communicate effectively, reduce risks, drive engagement, and share deadlines and timelines (Project Management).
Serve as a technical liaison between the properties in scope and the broader work team at regional and global levels, addressing inquiries timely and objectively
CANDIDATE PROFILE
Education and Experience
- Bachelor’s degree or an equivalent combination of education and experience
- 8+ years of relevant professional experience (Hotel Operations, Project Management, Technology Implementation, Stakeholder Engagement).
- 4+ years of experience working with property-based systems, including technical knowledge end-user computing (Desktops/Laptops), servers, and network infrastructure.
- Proficient and well-versed in the Marriott CALA Technology landscape, including managed and franchise hotels. Preferred.
- Experience working with international properties.
- Strong customer service orientation.
- Excellent written and oral communication skills.
- Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization.
- Ability to work effectively in a complex, service-intensive, deadline-driven environment.
- Ability to build strong relationships to leverage information and insights across key groups.
- Ability to be detailed-oriented, while maintaining alignment with broader organization objectives.
- Project Management skills or equivalent certification, desirable.
- Proficiency with Microsoft Word, Excel and PowerPoint applications.
- Proficiency with SmartSheet, preferable.
- Strong understanding of network connectivity principles and core networking protocols.
- Fluent English and Spanish speaker required, Portuguese an advantage.
CORE WORK ACTIVITIES
Stakeholder Engagement and Communication:
- Partner with Continent/Global DTT project team to understand the project scope and engagement strategy for all hotels in scope for DTT (Digital Technology Transformation).
- Understand project requirements, and alongside Continent/Global DTT team help shape and define success criteria.
- Communicate and guide properties regarding their infrastructure readiness and requirements for all properties in scope for migration to OPERA Cloud.
- Provide quick and clear responses to IT inquiries from properties within scope, effectively addressing concerns and questions related to the project and scope.
- Follow the DTT project plan to set priorities, coordinate with the continent and the Global DTT project as needed for escalation and risk management.
- Prepares timely status updates for leaders and senior executives to inform them about project progress, risks, and obstacles.
MANAGEMENT COMPETENCIES
Leadership
- Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
- Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
- Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
- Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
- Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
- Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
- Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
- Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
- Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
- Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
- Reading Comprehension - Understands written sentences and paragraphs in work related documents.
- Writing - Communicates effectively in writing as appropriate for the needs of the audience.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
