Cluster Human Resources Assistant - Protea Hotel Fire & Ice! by Marriott® Johannesburg Melrose Arch

POSITION SUMMARY

Core HR Administration & Compliance
•    Answer incoming telephone calls using professional etiquette; accurately record and relay messages while maintaining confidentiality.
•    Create, maintain, and secure employee and applicant filing systems, ensuring accurate record keeping in line with company policies and South African labour legislation.
•    File, track, and process employment applications, interview documentation, reference checks, and onboarding paperwork.
•    Create and maintain new employee personnel files, ensuring completeness of documentation such as contracts, identification, eligibility documents, and policy acknowledgements.
•    Ensure accurate maintenance of all employee records, including interview documents, compliance forms, orientation checklists, and other required HR documentation.
•    Maintain confidentiality and security of employee and property records at all times, in accordance with POPIA, company standards, and ethical HR practice.
•    Prepare, type, proofread, and distribute HR correspondence, reports, memoranda, and internal communication using computer based systems.
•    Audit and coordinate the secure distribution of paychecks and assist with payroll administration processes where required.

Recruitment, Hiring & Onboarding
•    Assist management in screening CVs, coordinating interviews, conducting assessments, and supporting the selection of new hourly associates using approved recruitment systems and tools.
•    Monitor and support all recruitment and hiring processes to ensure compliance with company policies and South African labour legislation, including fair labour practices and non discrimination.
•    Communicate job offers to successful candidates and provide clear guidance on required onboarding documentation for first day of employment.
•    Support onboarding processes by ensuring completion of induction documentation, policy acknowledgements, and statutory forms.

Employee Communication & Relations
•    Act as a first point of contact for employee HR related queries, requests, and concerns, providing accurate information or escalating matters appropriately.
•    Inform HR Management of employee relations matters, trends, or potential risks within the hotel or division.
•    Design, update, and maintain employee communication bulletin boards, ensuring visibility of recruitment notices, promotions, transfers, policy updates, and statutory information.

•    Post all required legal, regulatory, and Human Resources notices in designated employee areas, ensuring ongoing legislative compliance.
•    Handle sensitive employee issues with tact, discretion, diplomacy, and confidentiality.
•    Actively listen to employee concerns and respond professionally, supporting a fair, respectful, and inclusive work environment.

Safety, Security & Legislative Compliance
•    Report all work related accidents, injuries, or incidents immediately to management in accordance with company procedures and occupational health and safety requirements.
•    Identify unsafe work practices or conditions and correct them where possible, or escalate concerns to management and safety personnel.
•    Follow and promote company and departmental safety and security policies to ensure a clean, safe, and secure workplace.
•    Support compliance with South African labour legislation including, but not limited to: 
o    Employment equity administration support
o    Basic Conditions of Employment compliance
o    Occupational Health and Safety documentation coordination
o    Fair disciplinary and grievance process administration support
•    Maintain accurate records related to employee wellbeing, attendance, leave administration, and statutory compliance where required.

Policies, Procedures & Professional Conduct
•    Protect the privacy and security of guests, employees, and company information.
•    Maintain confidentiality of proprietary materials and sensitive HR data at all times.
•    Adhere to company and departmental policies and procedures.
•    Ensure uniform, nametag, and personal appearance are clean, hygienic, professional, and compliant with company standards.
•    Perform additional reasonable duties as requested by HR Management or Supervisors.

Guest Relations & Service Excellence
•    Assist other departments and employees to ensure adequate coverage and seamless guest service delivery.
•    Maintain a service oriented mindset that supports Marriott’s commitment to exceptional guest experiences, even within HR operations.

Communication & Professional Interaction
•    Communicate clearly and professionally with guests, employees, managers, and supervisors, both verbally and in writing.
•    Discuss work related matters discreetly, avoiding public areas of the property.
•    Prepare, review, and edit written documents to ensure accuracy, professionalism, and completeness.
•    Answer telephones using Marriott service standards, including prompt response, courteous tone, appropriate call handling, accurate message taking, and professional call transfers.

Working with Others & Team Collaboration
•    Support all co workers and treat everyone with dignity, respect, and fairness.
•    Develop and maintain positive, productive working relationships across departments.
•    Partner with colleagues and management to promote teamwork, operational efficiency, and common hotel objectives.

Systems, Administration & Physical Tasks
•    Enter, retrieve, and manage work related information using computers and HR systems.
•    Perform light physical tasks as required, including moving or lifting objects up to 10 pounds.

Critical Competencies
Professional & Technical Skills
•    Strong computer skills, including Microsoft Office
•    Excellent administrative and organizational ability
•    High attention to detail and accuracy
•    Effective time management and multitasking
Communication & Interpersonal Skills
•    Clear verbal and written communication
•    Active listening skills
•    Customer service orientation
•    Ability to engage professionally across diverse employee groups
Personal Attributes
•    Integrity and confidentiality
•    Positive and professional demeanor
•    Dependability and accountability
•    Strong presentation and professional appearance
•    Ability to work effectively in a team based hospitality environment
 

Preferred Qualifications
•    Education: High School Diploma / Grade 12 or equivalent
•    Experience: Minimum of 1 year relevant HR or administrative experience (hospitality advantageous)
•    Supervisory Experience: Not required
 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.