Contracted Student Intern - Office Assistant for Service Authorization

The Department of Mental Health, Central Mass Area (CMA) Office in Worcester is seeking a highly organized individual to assist the Office Support Specialist in providing support to the Clinical Service Authorization Division. This student intern will gain understanding of the DMH system and knowledge of human service agencies/resources offered throughout the CMA. 

Note: This position is 40 hours per week in office, 8:30 a.m. - 5:00 p.m. Monday - Friday with Saturday and Sunday off.

• Assist with incoming calls, take messages, return calls to applicants, and community liaisons. 

• Share the responsibility of monitoring the Service Auth email inbox by responding to emails, printing applications and documentation.

• Data entry and report extraction.

• Assist with researching and following up on incomplete applications and records received.

• Fax requests for medical records. 

• File, organize and purge medical records.   

• Draft letters for signature

• Assist with the scanning applications and sending emails to designated staff at our five sites.

• General support for Clinical Service Authorization Specialists as needed.

Preferred Qualifications

• A customer service focused individual with interest in mental health and human services. 

• An understanding of HIPAA

• Proficient in Microsoft Office

• Given the population served, bilingual or multilingual fluency.

Period of Service:

May 26, 2026 through September 4, 2026

Additional Information:

Benefits are unavailable with the exception of sick leave accruals.

All employees will be paid on a biweekly basis and must have direct deposit.

The salary for this position is $19.00 an hour.

Hours: 8:30 a.m. to 5:00 p.m.

Days Off: Saturday and Sunday

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

 Pre-Hire Process

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines,

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact Human Resources at (800) 510-4122, Option 4.

Please see Preferred Qualifications.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have         taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The               Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19     and Influenza.

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.