Patient Access Representative - Ambulatory Float

Work Schedule:
100%, day shift working core hours scheduled Monday – Friday from 7:30 am – 4:00 pm. This position will be flexible to cover all operational hours which could include evenings and weekend hours with one holiday yearly and on call for one holiday yearly. You will work at Digestive Health Center, West Towne Urgent Care, Junction Road Medical Center and Science Drive Medical Center in Madison, WI.

Be part of something remarkable

Bring your dedication to delivering a smooth, welcoming patient experience while upholding accuracy and compliance to UW Health.

We are seeking a Patient Access Representative - Ambulatory to:

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.
• Cover a variety of clinic locations and hours as needed.

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. 
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Qualifications

• High School Diploma or equivalent Required
• Associate's Degree in Business, Finance. Health Information Management or related field Preferred

Work Experience

• 1 year of experience in a customer service-related field Required
• 1 year of experience in a healthcare, call center, business, financial or insurance related field Preferred

Our Commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 90 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

UW Health Science Drive Medical Center - on Madison’s west side, is an 84,000-square foot facility housing physician and rehabilitation professionals in Cardiology, Integrative Medicine, Orthopedics, Radiology, Spine and Sports Medicine. Our Fitness Center provides a resource for both working with patients while under our care and providing education after discharge. This environment creates many opportunities for face-to-face collaboration in the care of our patients.

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UW Hospital and Clinics benefits