Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role: Technical writers at DTCC create documentation and in-product help content that help clients and stakeholders to use DTCC products correctly. They apply detailed knowledge of given DTCC products and information on business line strategies and initiatives along with end user needs to develop documentation solutions that optimize the client experience. Types of deliverables include user guides, On-Line Help, technical specifications, best practices documents, FAQs and more.
Your Primary Responsibilities:- Uses information on end user needs to develop solutions that optimize the client experience; i.e; those that are personalized, innovative, engaging and easy to utilize and navigate
- Creates documentation and in-product help content that help users to use DTCC products most efficiently, ensuring accuracy and quality of all deliverables and adhering to standards established by DTCC Learning
- Maintains detailed, updated knowledge of relevant DTCC products, services and designated business line strategies and priorities.
- Maintains working relationships and uses a consultative approach with Product Management, Sales, RM and other stakeholders and colleagues for information share and to improve client experience
- Manages a high volume of projects and priorities independently, in close collaboration with multiple stakeholders and other writers.
- Keeps up-to-date with and applies emerging & current learning/documentation/curation trends as well as best practices
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Qualifications:- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success:- Minimum 3 years working in the securities industry preferred
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 
