Sr. Business Systems Analyst

At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while working away from home.

Guided by our core values of safety, respect, care, excellence, integrity and collaboration we are dedicated to providing outstanding service to our guests and ensuring the wellbeing of our employees and communities.

Civeo is hiring for a Senior Business Systems Analyst, who will assist in analyzing business processes, gathering and documenting requirements, and conducting data analysis to support decision-making. Responsibilities include creating project documentation, collaborating with cross-functional teams, and developing test plans. The ideal candidate should have strong analytical skills, be adaptable in working on strategic work, zeroing in on detailed tasks or moving seamlessly between project work and operational tasks. 

Please note, this is a 1-year temporary opportunity with the possibility of extension.

Responsibilities:

• Work with departments to align processes and systems to increase efficiency in Workforce Management, Asset Management, Point-of-Sales, Work Order processing, Supply Chain and Inventory functions.
• Lead discussions or workshops with business users and/or stakeholders to gather requirements.
• Seek consensus and acceptance of business requirements and solutions from the key stakeholders.
• Assist in the planning, design, development, quality review, and deployment of new applications and/or enhancements to existing applications.
• Ensure compatibility and interoperability between applications.
• Analyze implications of requested new or enhanced application functionality and provide feedback.
• Perform hands-on fixes and configuration of software.
• Provide Tier 2 and Tier 3 support for business applications as needed.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Provide orientation and training to end users for modified and new systems.
• Communicate application problems and issues to key stakeholders.
• Provide technical application stewardship: responsible for administration functions of an application, including user administration, application maintenance and sustainability
• Work closely with key stakeholders, and other IT groups to identify appropriate solutions.
• Write functional specifications to address application bugs and minor enhancements.
• Create operational support documentation and user guides for support provided to the business or other parts of IT.
• Create formal system change requests and facilitate delivery of production updates through the change management process.
• Other duties, as assigned.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, Business Administration, or related field, or diploma and complimentary experience.
• 5 to 10 years’ experience implementing, optimizing and/or supporting business applications.
• Working knowledge of System Development Life Cycle methodology.
• Knowledge of business functions related to accounting, asset management, supply-chain and billing.

• Knowledge of business functions related to hospitality, reservations, property management and kitchen management systems is highly desirable.

• Prior experience supporting end-users on functionality, interface, problems, and/or usability issues on applications and systems.
• Experience working with IT Service Management solutions like ServiceNow or similar systems.
• Familiar with Incident Management, Request Management, Problem Management, Release Management and Change Management Processes.
• Experience working with and supporting Enterprise Applications like JD Edwards, Kronos, Symphony Point-of-Sales, Incorta or similar systems.
• Experience in task prioritization either independently or in a team-oriented collaborative environment.
• Software development exposure or experience is considered an asset.
• Advanced analytical skills in gathering system requirements, logical data & process modeling, use case modeling, workflow modeling.
• Maturity of judgment and on-demand decision making to resolve problems immediately and/or to seek support when required.
• Experience performing upgrades of business applications / systems and/or related 3rd party applications highly regarded.
• Proven experience in translating business requirements into creative functional and technical specifications.
• Knowledge of project management principles.
• Experience with Generative AI and/or Agentic AI (Co-pilot, Chat-GPT, Anthropic, etc.) is an asset

What we offer:

• Flexible Hybrid Work Schedule 

• Comprehensive benefits package, which includes dental, vision, life insurance, and extended health coverage

• Health or Personal Spending Account

• Employee & Family Assistance Program (EFAP)

• RRSP/DPSP Match Program

• Professional Development 

• Convenient On-site Parking

We are dedicated to employment equity and continuously strive to enhance our diversity and inclusion practices, fostering a respectful and collaborative workforce. We seek applicants with diverse skills, experiences, and competencies to make a meaningful impact on the lives of those living and working away from home.

If you want to join a forward-thinking and innovative company that values and rewards teamwork, hard work, and quality, please apply! We thank all applicants for their interest, but only those selected for the next stage will be contacted.

To apply, please submit your resume online to https://civeo.com/people-careers/job-opportunities/