Position Summary
Under the general direction of the Security Manager, this position is responsible for protecting the Company's assets while being a welcoming ambassador to the Casino. Security Officers will protect all guests and team members against theft, fraud, vandalism and abuse while delivering the highest level of service and respect to patrons and colleagues. This position will perform several varying duties throughout their shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, lost and found, and monitoring and recording within a daily log and assigned notebook. They may also be required to provide first aid and medical attention . Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
- Monitoring, documenting and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; preparing written and electronic statements;
- Enforcing restricted access by unauthorized persons;
- Observing transactions, slot drops, chip fills and transferring items to Lost & Found;
- Performing identification checks to every guest who enters
- Referring disputes to the Supervisor, Security;
- Conducting regular patrols of the interior and exterior of the property as assigned;
- Escorting guests and team members;
- Performing crowd control as directed;
- Attend to first aid incidents;
- Assisting Supervisor, Security with enrolling guests in the Self-Exclusion program;
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
Education and Qualifications
- Must be available to work a flexible schedule, including evenings, weekends and holidays
- Two (2) years of experience working with the public in a service role or in the service industry;
- Excellent problem solving and conflict resolution capabilities;
- Previous experience or training in security an asset;
- Occupational First Aid level 2 an asset
- Serving it Right certification;
- Inquisitive, investigative mind, able to identify suspicious behaviors /transactions and make sound judgments based on this;
- A willingness to learn, develop and achieve new skills for personal and professional development;
- Computer literacy in MS Office;
- Able to organize data with great accuracy;
- Knowledge of privacy legislation an asset;
- Self-motivator and ability to inspire other team members in enhancing the guest experience within the entertainment business;
- Ability to multi-task and prioritize;
- Ability to follow rules, regulations, policies and procedures at all times;
- Must be able to work independently, without close direct supervision, and apply good judgment and discretion under pressure;
- Ability to successfully obtain a Gaming License and Security License.
Work Environment Considerations
- Regular casino environment, standing and walking for long periods of time and non-traditional work hours
Your Benefits could include:
- Extended health benefits after three months of employment including Dental, Vision, prescriptions, massage and many more
- 5 paid wellness days per calendar year after three months of employment
- Company matching RRSP's after six months of employment
- Employee and Family Assistance Program starting right away
Elements Casino Chilliwack is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in working with our amazing team!
