EntryFull TimeEN
Service Technician (Remote with Local Travel)
Greater Phoenix, AZ Market
Company Vehicle Provided | Monday–Friday 7am-4pm
The Service Technician is responsible for delivering high‑quality service visits to customers by inspecting, repairing, and adjusting Pella windows and doors in the field. This role independently diagnoses product issues, performs the appropriate repairs, and communicates clearly with both customers and internal service teams.
This is a remote position with local travel using a company‑provided service vehicle. It’s an excellent opportunity for a craftsperson, carpenter, handyman, or trades professional seeking a stable, long‑term career with consistent weekday hours. Individuals with trade skills are encouraged to apply.
Pay & Compensation
Competitive hourly wage, based on experience, skills, geography, and internal equity
Eligible for additional supplemental earnings, including overtime
Actual compensation may vary based on individual qualifications and market alignment
Benefits – Pella Family of Brands
We offer a comprehensive benefits package that supports your health, financial future, and work‑life balance:
Medical, dental, and vision plans, life insurance, short‑ and long‑term disability
Paid vacation and 9 paid holidays
401(k) with company match
Tuition assistance
Employee discount programs
Key Responsibilities
Responsibilities include, but are not limited to:
Perform assigned service tasks on Pella products at customer job sites
Diagnose and resolve complex service issues in the field
Replace glass in windows and doors
Install and service sashes, screens, blinds, shades, muntins, and related components
Educate customers on product operation, care, and maintenance
Accurately complete all service documentation following customer visits
Perform follow‑up service work and communication to resolve service tickets
Conduct job‑site walk‑throughs and document items requiring attention before project completion
Collect customer payments when required
Identify, order, and coordinate parts for follow‑up visits with internal CSR teams
Maintain appropriate inventory of tools, parts, and equipment on a weekly basis
Serve as a Customer Experience Champion, striving for 100% customer satisfaction
Assist with training of new Service Technicians, CSRs, or team members as requested
Maintain assigned service vehicle and coordinate maintenance needs with leadership
Seek continuous improvement opportunities within service processes
Follow all safety procedures, maintain clean work areas, and properly use required PPE
Perform additional duties as assigned by management
Skills & Knowledge
Strong commitment to delivering an exceptional customer experience
Efficient, timely, and accurate work execution
Comfortable working independently in a fast‑paced environment
Strong problem‑solving and decision‑making skills
Detail‑oriented with reliable follow‑through
Willingness to learn and leverage internal expertise
Proficient in Microsoft Office and capable of learning internal service systems
Qualifications
To perform this role successfully, individuals must be able to meet the essential job requirements. Reasonable accommodations may be made where applicable.
Education & Experience
High School Diploma or GED required
0–2 years of field service, construction, or general business experience preferred
AA or technical degree preferred
Knowledge of construction terminology and window/door components preferred
Required experience using power tools (e.g., table saw, miter saw, circular saw, drill, pneumatic nail gun)
Computer Skills
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint
Ability to learn Pella proprietary systems (OSC/OFS, PQM, OMS, etc.)
Communication & Professional Skills
Strong verbal and written communication skills
Professional phone and email etiquette
Ability to read, interpret, and explain technical documents and warranty information
Self‑motivated, organized, dependable, and team‑oriented
Demonstrates professionalism, integrity, and a neat appearance
Able to manage priorities, meet deadlines, and resolve issues effectively
Mathematical Skills
Ability to perform basic arithmetic using money, measurements, and time
Ability to calculate proportions, percentages, dimensions, and service‑related metrics
Physical Demands
Frequent standing, walking, reaching, and tool usage
Occasional sitting, stooping, or crouching
Ability to lift and/or move up to 100 pounds
Must meet vision requirements including close, distance, depth, and color perception
Work hours may vary based on business needs
Work Environment
Customer homes, job sites, warehouse facilities, and service vehicle
Noise levels range from moderate to loud
Temperature varies with seasonal conditions
Additional Requirements
Valid driver’s license
Compliance with the Company Fleet Safety Policy
About Pella Corporation
As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.
At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.
With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?
