About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride.
Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.
Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.
DEPARTMENT: In-Room Dining
JOB TITLE: In-Room Dining Server
REPORTS TO: In-Room Dining Manager/Shift Supervisor
SUPERVISES: n/a
PRIMARY OBJECTIVE OF POSITION:
Delivers food and beverage orders to guest rooms according to hotel specifications, courteously and efficiently. Also assists in the maintenance of the In-Room Dining area and equipment.
RESPONSIBILITIES AND JOB DUTIES:
- Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in In-Room Dining.
- Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- Maintain complete knowledge of designated glassware and garnishes for drinks.
- Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
- Maintain complete knowledge of guest room layout, locations and room numbers/names.
- Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Maintain complete knowledge of correct maintenance and use of equipment, use equipment only as intended.
- Maintain complete knowledge and comply with all departmental policies/service procedures.
- Maintain knowledge of Micros and manual systems.
- Answer In-Room Dining phone within 3 rings, using correct salutations and telephone etiquette.
- Complete opening side duties as assigned:
- Check quality and amount of all In-Room Dining stock and supplies using checklist.
- Fold/stack In-Room Dining napkins.
- Requisition all necessary supplies and transport from storeroom to In-Room Dining.
- Set tables and trays according to service standards.
- Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non-alcoholic) according to service standards.
- Ensure a sufficient supply of all silverware, glassware and chinaware for service.
- Prepare all cold food items (cereals, fruits, salads).
- Check cleanliness and condition of all equipment for use in In-Room Dining area, rectify any deficiencies.
- Ensure all flowers and decorative items are fresh for guest use.
- Retrieve all food orders from kitchen and place on table/tray in accordance with the departmental standards.
- Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards.
- Transport tables/trays from In-Room Dining area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.
- Enter the guest room and place the table/tray by following the established departmental procedures.
- Serve the food items and beverages to the guest in accordance with departmental standards.
- Open and serve wine/champagne bottles.
- Anticipate guests' needs, respond promptly and acknowledge all guests even when busy.
- Maintain positive guest relations.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
- Present check to guest for signature/payment. Adhere to all payment procedures established by Finance.
- Set up and deliver amenities to designated rooms.
- Monitor and maintain cleanliness, sanitation and organization of all service areas, guest rooms and guest corridors following procedures laid down in departmental standards.
- Transport all tables/trays from guest rooms to In-Room Dining area as assigned.
- Clean and reset tables/trays, maintaining sufficient supply in the In-Room Dining area.
- Collect and report tips at the end of the assigned shift.
- Complete closing side duties:
- Properly store all reusable goods.
- Breakdown all goods as specified in departmental standards.
- Retrieve tables/trays from guest rooms and breakdown accordingly.
- Clean all equipment as assigned in the side duties.
- Restock items for next service.
- Remove all dirty linen; fold napkins.
- Marry and stock all condiments.
- Reset tables/trays.
- Complete all closing reports as assigned.
- AM - Set up and deliver doorknob orders.
- PM - Collect doorknob menus from guest rooms.
- Successful completion of the training/certification process.
- Relieve Order Taker/Cashier as assigned:
- Take guest orders and record such as specified in departmental service procedures.
- Utilize suggestive/ up selling techniques when taking orders.
- Input order into system and ensure transmission of food orders is verified by kitchen.
- Legibly document orders when system is down and distribute food orders to kitchen.
- Process payment of guest checks according to Accounting procedures.
- Obtain cigars/cigarettes when requested by guests.
- Follow maintenance program and cleaning schedule.
- Replace flowers in bud vases.
- Polish silver trays and coffee pots.
- Expedite on floor or in kitchen as assigned.
- Complete office paperwork (filing).
- Legibly document pertinent information in In-Room Dining logbook.
- Legibly document maintenance needs on work orders and submit to manager.
PHYSICAL DEMANDS:
- Ability to exert physical effort in transporting trays and tables from service area to guests.
- Ability to endure abundant physical movements throughout the work areas.
SPECIAL SKILLS REQUIRED:
- Ability to understand guests' service needs.
- Ability to be well organized, maintain concentration and think clearly when providing service to guest rooms within any given period of time.
- Ability to focus on details.
- Ability to maintain good coordination while serving orders quickly.
- Ability to perform job functions with minimal supervision.
- Ability to work cohesively with co-workers as part of a team.
EDUCATION REQUIRED:
High school graduate, some college.
EXPERIENCE REQUIRED:
- Two year‘s experience as a In-Room Dining Server.
- Experience in In-Room Dining order taking is preferred.
LICENSES OR CERTIFICATES:
- Food handling certificate.
- Certification of previous training in liquor, wine and food service is preferred.
- Certification in C.P.R is preferred.
- Certification in alcohol awareness program is preferred.
SALARY RANGE: $17.00 - $19.06 PER HOUR
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise, each colleague remains, always, an “at will” colleague.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/los-angeles/
