Senior Account Handler

Ready to take the next step in your insurance career?

Martin Insurance Services (part of the Jensten Group) is on the lookout for a Senior Commercial Account Handler to join our supportive and expert team in Rochester.

While Jensten has recently celebrated reaching the exciting milestone of 1,000 employees, our Rochester office offers the best of both worlds – a close‑knit, collaborative team of just four people where your contribution truly makes an impact. In this role, you’ll build strong relationships with valued clients, providing expert support across a broad range of Commercial insurance products to organisations spanning a variety of sectors.

Key objectives & responsibilities will include:

• Providing professional and technical support to the Branch Director

• Managing day-to-day client enquiries, responding promptly and delivering a high level of service

• Obtaining new business quotations, arranging cover, and checking policy documentation for accuracy before issuing to clients or liaising with insurers

• Processing mid-term adjustments and quarterly declarations efficiently and accurately

• Negotiating renewals and inviting terms for allocated client portfolios

• Maintaining accurate and up-to-date client records, ensuring all risks on cover reflect correct sums insured, perils, excesses, extensions, and exclusions

• Liaising with insurers on claims queries and updates

About You

As a Commercial Account Handler, you will bring strong commercial insurance knowledge and a proven track record of delivering excellent client service. You will have strong diary management skills, be able to plan and organise effectively and work to deadlines. Being a team player is also essential as you will work closely with the Branch Director and other team members to service a range of policies.

Other skills/requirements:

• CII Qualifications, or desire to work towards these (not essential)

• Experience using Acturis (advantageous)

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays

• Auto enrolment into our excellent pension scheme (5% employer matched contribution)

• Flex-benefits- A range of flexible benefits to choose from, that are most important to you

• Group Life Assurance cover

• 3 months Maternity, Paternity & Adoption leave all fully paid

• Professional qualification study support relevant to your role and career

• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.

• Holiday purchase scheme- up to 5 days annually

About Us: 

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business

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