Description
POSITION: Concierge
REPORTS TO: Business Office Manager
FLSA: Hourly
OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.
POSITION SUMMARY:
The Concierge is responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff. This position is the first impression of the Community.
RESPONSIBILITIES:
- Greet visitors seeking information about the property. Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment.
- Responsible for assisting residents, family members, and guests with general requests.
- Responsible for arranging for tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour.
- Answers telephones, record and channel information.
- Displays knowledge of the services and programs and other pertinent information regarding the property.
- Responsible for the mail meter, stamps, making copies, and other tasks related to office operations.
- Processing incoming mail. Sort property mail and distribute mail to mailboxes.
- Maintains reception area in a neat and orderly fashion. Ensure that reception desk and lobby has current property literature on display. Ensure that lobby is free of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available.
- Performs clerical duties for property staff as directed by supervisor.
- As requested, provide assistance in the dining room serving resident meals.
- Provides support to the Community’s marketing efforts through positive/friendly interaction during property tours and telephone contact with the public, and as directed by a supervisor.
- Communicates any observed or suspected resident change of condition to a supervisory immediately.
- Maintains a safe work environment for all staff, residents and guests, following established safety standards.
- Encourages teamwork through cooperative interactions with co-workers and other departments.
- Supports a positive and professional image through actions and dress.
- Performs other duties consistent with the position as assigned.
Requirements
QUALIFICATIONS:
- High school diploma or equivalent preferred.
- Able to read, write, and understand the English language, and be able to follow written or oral instructions.
- Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations.
- Able to deal professionally with personnel, residents, family members, visitors, and the general public. • Knowledgeable of administrative practices, processes, and guidelines.
- Experience using computer software (Microsoft)
- Have patience, professionalism, cheerful disposition and enthusiasm, and be willing to handle residents, staff and visitors, based on whatever maturity level at which they are currently functioning.
PHYSICAL QUALIFICATIONS:
- Walk/Stand – must be able to continuously walk and stand.
- Environment Condition – must be able to perform work both inside and outside
- Sit – sit infrequently
- Lift - constantly 0-25 pounds
- Carry - constantly 0-25 pounds
- Push - constantly 0-25 pounds
- Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available
- Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.
- Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 25 pounds or less.
- Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.
- Reach– must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more.
- Sensory Vision – must be able to read clearly with or without corrective lenses
- Hear - Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices.
- Speech/Language – must have strong command of English sufficient to read and write and interpret administration information.
