Global Market Development Professional Individual giving – Secondment
Unit: Global Market & Corporate Partnership Development – MA Development & Support (IDS)
Location: Innsbruck, Vienna (Austria), Dakar (Senegal), Addis Ababa (Ethiopia), Nairobi (Kenya), Skopje (Macedonia). Other locations where SOS has a registered presence may be considered. Work permits in the preferred work locations would be desirable.
Secondment Arrangement: This position is offered as a secondment assignment at least until the end of 2026 (but maybe even longer depending on the needs and the mutual agreement). Selected colleagues are expected to dedicate a minimum of 50% of their working capacity to this role alongside their existing responsibilities.
The Market Development area supports and strengthens fundraising capacity across the federation by equipping Member Associations (MAs) and other stakeholders with market intelligence, readiness assessments, and targeted support to unlock and grow sustainable income streams. It contributes to the sustainability, diversification and maturity of fundraising efforts by aligning market opportunities with organizational capabilities, promoting knowledge sharing and capacity-building frameworks, and supporting the effective use of strategic funding initiatives such as the Impact Fund for Children (IF4C), an initiative of Children’s Villages Worldwide.
Purpose of the job
Depending on the selected service packages, advises Member Associations on the development and implementation of the individual giving strategies with a strong focus on Face-to-Face (F2F) acquisition.
Tasks and Responsibilities
- Support Member Associations (MAs) in developing and implementing comprehensive individual giving strategies, with a strong focus on Face-to-Face (F2F) acquisition. This includes conducting market assessments, identifying high-potential locations, defining target audiences, setting performance targets, and forecasting sustainable income growth.
- Plan, launch, and scale F2F acquisition channels (street, private sites, D2D), ensuring operational readiness, effective agency/vendor management, and consistent achievement of key performance metrics such as cost per donor, ROI, and payback periods.
- Drive excellence in F2F operations by supporting MAs in:
- Recruitment, onboarding, and training of fundraisers and team leaders
- Script development and quality control
- Daily performance management and coaching structures
- Expansion into new territories and site types
- Design and optimize donor onboarding and retention journeys for F2F-acquired donors, including welcome journeys, upgrade pathways, reactivation campaigns, and churn prevention strategies. Ensure strong alignment between acquisition quality and long-term donor value, particularly for IF4C-funded investments.
- Build and strengthen F2F capabilities in MAs by delivering onboarding programmes, field coaching, and capacity-building workshops. Facilitate peer-learning and exchange of best practices across markets to continuously improve performance and efficiency.
- Monitor and optimize F2F performance through regular analysis of KPIs (e.g. sign-ups per shift, conversion rates, attrition, payback). Translate insights into practical actions to improve quality, productivity, and long-term income generation.
- Advise on F2F team structures and operating models, including in-house vs. agency setups, team composition, scalability models, and competency frameworks. Provide guidance on recruitment and onboarding of key roles such as F2F managers, team leaders, and trainers.
- Coordinate with internal and external stakeholders, including Member Associations, F2F agencies, providers and IF4C stakeholders. Support facers selection, contracting, onboarding, and performance evaluation to ensure high-quality execution and accountability.
- Ensure alignment with financial and operational processes, including budgeting, forecasting, reporting, and compliance. Uphold global standards in donor experience, safeguarding, quality assurance, and brand representation across all F2F activities.
Responsibilities to Uphold Safeguarding (standards) and Promote a Safe Environment
As someone working for or on behalf of SOS Children’s Villages, you are responsible for helping to create and maintain a safe and protective environment for staff, as well as for the children, young people, and adult programme participants supported and cared for by SOS Children’s Villages. You are expected to:
- Commit to the Code of Conduct and reflect on the safeguarding implications of your work on an ongoing basis.
- Actively participate in team discussions to identify risks and share and apply preventative and mitigation measures and strategies.
- Integrate safeguarding principles into your daily decisions and tasks.
- Report any safeguarding concerns promptly and in line with procedures.
- Promote values-based culture, accountability and zero tolerance of harm.
Requirements
- Essential: Bachelor’s degree in business administration, Marketing, Sales, Economics, or a related field.
- Desirable: Master’s degree in a relevant field and/or professional certifications (e.g. Project Management, Sales Leadership, Fundraising, or Performance Marketing)
- Minimum 5–8 years of progressive experience in individual giving, with a strong specialization in Face-to-Face (F2F) fundraising (street, private sites, D2D, or similar).
- Proven track record in planning, launching, and scaling F2F acquisition programmes, including achieving targets for cost per acquisition, volume, and return on investment.
- Experience in managing F2F agencies and/or in-house teams, including recruitment, training, performance management, and quality control.
- Demonstrated experience in coordinating and implementing multi-channel individual giving strategies, with strong integration between F2F and other channels (e.g. Telemarketing, digital lead generation).
- Experience working in international or multi-market environments, ideally within federated NGOs or INGOs, is highly desirable.
Technical Skills (with level of proficiency)
- Individual giving strategy and acquisition channel setup (Telemarketing) – Advanced
- Donor retention and lifecycle journey design – Advanced
- Project coordination and delivery in multi-stakeholder environments – Advanced
- Data analysis and interpretation of key performance indicators – Intermediate
- Training and facilitation for fundraising teams – Advanced
- Knowledge of IF4C/funding processes – (desired)
- Stakeholder and sales management – Intermediate
- Data and systems literacy (Excel, CRM systems, etc.) – Intermediate
- CRM systems (e.g., Salesforce) and business intelligence tools (desired)
- Fundraising forecasting, modelling, and knowledge of sector trends (desired)
- Investment portfolio analysis (desired)
- Knowledge of peer benchmarking networks (desired)
Other Competencies and Soft Skills
- Agile communication skills
- Strategic thinking
- Analytical skills
- Collaboration
- Results orientation
- Proactive initiative
- Inclusiveness
- Presentation and facilitation skills (desired)
Ways of working:
- Global collaboration and communication – Working effectively across countries, cultures, and time zones by maintaining clear communication, transparency, and shared understanding within distributed teams.
- Cross-functional collaboration – Working closely with colleagues across different functions and areas of expertise to combine knowledge, solve problems collectively, and deliver meaningful outcomes aligned with the organisation’s mission.
- Effective collaboration within matrix structures – Working constructively within solid and dotted reporting lines by maintaining open communication, aligning priorities with both line and functional managers, and ensuring clarity on roles, responsibilities, and expectations to support coordinated delivery across teams.
- Flexibility and adaptability – Remaining responsive to evolving contexts and adjusting priorities, approaches, and ways of collaboration as projects, services, or organisational demand evolve.
- Ownership and accountability – Taking responsibility for advancing tasks and initiatives, proactively addressing obstacles, and ensuring that commitments, decisions, and actions are carried through to completion, taking initiative within your scope of responsibility rather than waiting for direction.
- Strengthening member associations and their autonomy – Ensuring that knowledge, tools, and lessons from projects and services are shared with member associations so they can learn from the work carried out and progressively strengthen their capacity and independence.
- Continuous feedback and transparency - Contributing to a culture where feedback and data are shared openly and constructively, enabling teams and stakeholders involved to reflect, learn, and continuously improve their work and impact.
What We Stand For
SOS Children’s Villages is committed to creating and maintaining a caring and protective environment, which promotes its core values, and prevents and addresses child abuse and exploitation. We strongly condemn all forms of child abuse and exploitation, be it within or outside of our organization, and always respond to any case of proven, alleged or attempted abuse within our sphere of influence according to its nature. Efforts ensure that mechanisms are in place to raise awareness, aid prevention, encourage reporting and ease response. They range from human resource development actions such as training and counselling to measures such as suspension, dismissal, and legal action.
SOS Children’s Villages is committed to creating and maintaining a safe working environment for our staff, the children and young people and the communities that we work for. The organization prohibits harassment, exploitation and abuses by or of any employee, supervisor, manager, child, young people, community, contractor, applicant, or other individual with whom SOS Children’s Villages employees come into contact by virtue of their work. All employees are expected to carry out their duties in accordance with our prevention and protection against Sexual Harassment, Exploitation and Abuse policy.
In addition, SOS Children’s Villages apply a zero-tolerance concerning any fraud situation. The organization does not charge a fee at any stage of the recruitment process.
Successful candidates will have to submit a criminal record certificate, current within the last three years. In accordance with the organisation’s child protection policy, these positions will be subject to criminal record checks.
How to apply?
If you are interested in this position, please send your detailed application in English through ICISMs here: https://careers-sos-kd.icims.com/
Please note that applications will be reviewed and suitable candidates will be contacted for interviews on an ongoing basis. The position will remain open until filled.
