Employment Type: Full-time; PST
Location: Remote
Time Zone: Flexible, with some overlap preferred
Reports To: Operations Manager
About the Company
Our client is a North American distributor specializing in printing and customization supplies, including sublimation products, transfer materials, heat press equipment, and related printing solutions. The company supports print shops, crafters, and small businesses across Canada and the United States.
This is a remote role based in the Philippines, where the selected candidate will work closely with the team to support logistics, inventory management, and supply chain operations across North America.
Role Overview
The Logistics & Inventory Coordinator plays a critical role in keeping the company's supply chain running smoothly. You will be responsible for day-to-day coordination of inbound and outbound shipments, maintaining accurate inventory records, and managing carrier and 3PL relationships.
You will serve as a key link between suppliers, warehouse teams, carriers, and customers — ensuring orders are fulfilled accurately and on time.
This role is ideal for a highly organized, systems-savvy logistics professional who is comfortable working independently in a fast-paced remote environment and is proactive about solving problems before they escalate.
Key Responsibilities
Shipment Coordination & Carrier Management
- Coordinate inbound and outbound shipments across warehouse locations in British Columbia, Ontario, Washington, Nevada, Tennessee as well as direct-to-customer deliveries across North America.
- Schedule and book freight with carriers for LTL, FTL, parcel, and intermodal shipments.
- Manage courier accounts (e.g., FedEx, UPS, Purolator, Canada Post) and reconcile courier invoices.
- Monitor shipment status proactively and intervene quickly when delays or issues arise, communicating clearly with carriers, 3PLs, warehouse teams, and customers.
- Prepare all required shipping documentation including Bills of Lading (BOLs), packing slips, commercial invoices, customs paperwork, and cross-border compliance documents (USMCA, HS codes, tariff classifications).
- Coordinate return labels and reverse logistics for customer returns in collaboration with Customer Service.
Inventory & Systems Management
- Maintain accurate inventory records across internal systems (Spire, Shopify, ShipStation) to ensure real-time visibility of product availability and stock movement.
- Monitor inbound purchase orders and update receiving records to ensure inventory is accurately reflected upon arrival.
- Identify inventory discrepancies and escalate or resolve issues in a timely manner.
- Support cycle counts and periodic inventory audits in coordination with warehouse staff.
- Track slow-moving, overstocked, or out-of-stock items and flag for purchasing or sales team review.
Cross-Functional Collaboration
- Work closely with the Customer Service team to align shipping timelines with customer expectations and resolve order issues.
- Collaborate with Sales, Purchasing, and Operations to align logistics activities with demand planning and restock schedules.
- Support wholesale order coordination from quotation to delivery as a secondary contact for key accounts.
- Liaise with 3PL warehouses to ensure accurate and timely fulfillment of orders.
Reporting & Process Improvement
- Track and report on key logistics KPIs including on-time delivery rates, shipping costs, and carrier performance.
- Help compile shipping metrics and freight cost analytics to support management reporting.
- Assist with freight invoice reconciliation and flag billing discrepancies.
- Continuously identify opportunities to streamline manual tracking processes and improve logistics efficiency.
- Perform other duties as assigned.
Requirements
Must-Have Qualifications
- 5+ years of experience in logistics, supply chain coordination, or freight operations.
- Strong working knowledge of LTL, FTL, parcel, and cross-border shipping (Canada–US) processes and documentation.
- Experience with freight and order management systems (e.g., ShipStation, Shopify, or similar platforms).
- Advanced proficiency in Microsoft Excel for tracking, reporting, and data management.
- Excellent English communication skills — written and verbal — for working with North American carriers, warehouses, and internal teams.
- Highly organized with strong attention to detail and ability to manage multiple priorities simultaneously.
- Comfortable working independently in a remote environment with minimal supervision.
- Proactive problem-solving mindset — able to anticipate issues and act before they escalate.
Nice-to-Have Qualifications
- Familiarity with Canadian and US customs regulations, HS codes, USMCA documentation, and cross-border compliance.
- Experience working for or with wholesale distributors, importers, or e-commerce companies.
- Background in printing, promotional products, or related industries is an asset but not required.
- Experience coordinating with 3PL warehouses across multiple locations.
Working Conditions
Schedule: Full-time; hours aligned to Pacific Time (PT) to overlap with warehouse and carrier operations
Location: Remote — Philippines
Equipment: Reliable computer and high-speed internet connection required
Communication: Daily interaction via email, chat (Cliq or similar), and video calls
Language: English required
Benefits
What we offer:
- Opportunities for growth and advancement
- Competitive compensation package, including Maxicare HMO
