Commercial Operations Specialist

Overview

Join Our Team at Wheels Up

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

 

And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

 

This will be a hybrid position, requiring 3 days per week at the Delta LAX office.

Responsibilities

Role Overview: What You’ll Be Doing

In this role, you will provide critical administrative support to the Account Executive and team by maintaining lead data, generating reports, and coordinating client onboarding tasks. Your contributions will help streamline sales operations and ensure a seamless, high-quality experience across the client's journey. You will play a key role in driving operational efficiency and team success.

 

Your Key Responsibilities (Essential Functions)

• Monitor and route inbound leads from the website, CRM, referrals, and other channels to appropriate team members
• Maintain and update lead scoring criteria to prioritize outreach efforts effectively
• Enter, update, and maintain client and prospect records in Salesforce and other systems
• Generate recurring and ad hoc reports on sales activity, KPIs, and pipeline progress for leadership and team visibility
• Maintain and organize internal documentation, including SOPs, FAQs, and training guides
• Support client onboarding by tracking documentation and coordinating internal tasks
• Assist with proposal creation and renewal paperwork for re-deposit or rebuy opportunities
• Collaborate with team members to continuously improve process and operational workflows
• Building your list of potential clients by researching internal and external databases, websites and social media
• Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential clients in to clients
• Building relationships with Private Jet Operators to ensure we are able to provide the most suitable aircraft choices for the clients’ requirements
• Develop and maintain relationships with clients to ensure repeat business
• Ensure you are consistently exceeding both your sales activity and financial targets
• Confirming company procedures are being followed in a methodical and chronological way to ensure protection of both ACS and the client
• Demonstrate an expert understanding of the aircraft and chartering process
• Managing charter bookings from inquiry to completion
• Flight watching/overseeing flight departures
• Building a wide and effective network of contacts inside and outside the organization
• Make prompt, clear decisions which may involve tough choices or considered
• Balance between independent and team-oriented work

Qualifications

What You Bring to the Table: Education & Certification Requirements

We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:

• Excellent communication, organization, and time management skills
• Familiarity with CRM systems (Salesforce preferred) and reporting tools
• Comfort working with data and process documentation
• Minimum of 1-2 years sales support or administrative experience required
• Bachelor’s degree or equivalent experience in a fast-paced support or operations role

The Extras We Value (Preferred Requirements)

While not mandatory, here are some additional things that would make you stand out:

• Experience supporting teams in aviation, finance, or B2B service environments
• Familiarity with DocuSign, proposal generation, or contract workflows
• Ability to proactively manage multiple priorities, adapt quickly, and respond to urgent team needs

Physical Requirements

We want to make sure you’re fully equipped for success. Here’s a look at any physical requirements needed for this role:

• Standard office and computer usage required

What We Offer

What We Offer: Salary Range & Benefits

At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications, depending on a variety of factors. The range for the role is between $55,000 - $65,000. We don’t typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally, you will be eligible for an incentive program, which rewards individual and organizational performance.

We also offer a range of benefits designed to support your well-being and personal life, including:

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance through WellCents
• A variety of additional programs and services in support of your total well-being

Everyone is welcome here

Each of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.

 

Wheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age , disability,  genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

 

Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

 

Need Accommodations?

If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at hr@wheelsup.com. Simply include “Accommodation Request” in the subject line so we can quickly address your needs.

 

We look forward to learning more about you and how you can contribute to the Wheels Up journey!