As a member of the admissions team, this position is directly responsible for ensuring data entry and integrity for all mail, application materials, inquiries, and applications for all of Adler’s Campus locations.
Education/Experience:
- Bachelor’s degree required
- 1-3 years of experience in higher education operations or admissions environment preferred
- 1-3 years of experience using CRM programs (Salesforce, Slate, Blackboard etc) preferred
Knowledge/Skills/Abilities
- Strong working knowledge and experience with database management, preferably Salesforce
- Strong computer skills with standard programs such as Microsoft Word, Powerpoint, Excel, Access, and Outlook, Qualtrics (or other survey systems)
- Excellent attention to detail with a high degree of accuracy in work output.
- Professional and friendly in-person and phone presence
- Excellent organizational and follow-up skills
- A strong alignment with the mission and values of the Adler University
Essential Duties & Responsibilities:
- Maintain inquiry and applicant data within Salesforce, ensuring data accuracy and integrity
- Process applications, transcripts, and supporting documentation in accordance with established workflows and timelines
- Perform GPA calculations and review academic records to support admissions evaluation
- Create, organize, and maintain applicant files, including transfer credit documentation and file completion tracking
- Conduct data collection, analysis, and data cleanup to ensure consistent and reliable admissions data
- Monitor application volume, track status, and maintain operational reporting using Salesforce dashboards and reports
- Review application materials for completeness and prepare files for admissions advisor , Director and/or committee review
- Maintain the admissions inbox in Microsoft Outlook, including monitoring inquiries, routing messages, and ensuring timely responses
- Document communications and support workflow coordination within Salesforce
- Assist with reporting, tracking, and process improvement initiatives to enhance admissions operations efficiency
- Manage, monitor, and own the Letter of Recommendation back-end process from adding additional recommenders, sending weekly reminders to applicant recommenders, flagging incorrect contact information for advisors, and maintaining the integrity and delivery of all applicant reference materials
- Assist in creating and managing workflows and actions in Qualtrics software to collect surveys and data from applicants for reporting, including but not limited to post-event surveys, withdrawal surveys, and post-advising session surveys. Ensure proper delivery and data entry into the applicant's profile in CRM.
Perform additional duties as assigned by the Associate Director
Salary Range: $45,000.00 - $52,000.00
Universal Core Behaviors:
Commitment to Adler’s Mission
- Acts with personal integrity, honesty, compassion. and integrity in all professional responsibilities.
- Aligns professional actions with Adler’s commitment to community-rooted education, research, and impact.
- Contributes to a culture that advances health, well-being, and community connection — locally and globally.
- Respects and values colleagues and community partners.
Accountability and Excellence
- Demonstrates results-oriented focus and commitment to quality.
- Consistently meets deadlines and delivers work of high professional standard.
- Prioritizes service and responsiveness.
- Seeks opportunities to improve efficiency, effectiveness, and resource use.
- Takes ownership of performance, seeks feedback, and accepts responsibility for actions.
Communication
- Communicates with respect, diplomacy, and professionalism.
- Demonstrates active listening and comprehension.
- Expresses ideas clearly and effectively in both oral and written forms.
- Keeps colleagues informed in a timely and transparent manner.
Collaboration and Teamwork
- Actively contributes to and engages with colleagues, partners, and communities.
- Builds relationships rooted in respect, empathy, and trust.
- Demonstrates curiosity, courage, and integrity in guiding work and decisions.
- Makes thoughtful, informed decisions that balance short-term needs with long-term impact.
- Works cooperatively with colleagues to achieve collective goals.
Adaptability and Lifelong Learning
- Approaches challenges with proactive problem-solving.
- Commits to lifelong learning by continuously developing skills, knowledge, and effectiveness.
- Supports and adapts to evolving needs in the work environment.
Partnership with Supervisors
- Engages supervisors as partners in achieving goals.
- Fosters open, respectful communication to maintain alignment and clarity.
- Seeks guidance and feedback when appropriate while demonstrating initiative and accountability.
Equal Opportunity Employer
It is the policy of Adler University that all persons are entitled to Equal Employment Opportunity (EEO) protection. The University does not discriminate against any individual for employment because of age, religion, race, color, gender, gender identity, sexual orientation, national origin, ancestry, marital status, physical or mental disability, military status (including unfavorable discharge from the military), or any other category protected by federal, state, or local law.
