At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.
Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.
If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.
SUMMARY DESCRIPTION OF WORK
Heartland Family Service is seeking a highly organized, detail-oriented, and adaptable licensed behavioral health professional to support the agency’s Continuous Quality Improvement (CQI) processes. This role leverages clinical expertise in mental health and substance use disorder treatment to ensure programs and departments consistently deliver high-quality, compliant, and person-centered services. The position partners closely with clinical, operational, and administrative teams to strengthen documentation quality, regulatory compliance, and performance improvement efforts that directly support positive outcomes for individuals and families served across the continuum of care.
Compensation: between $55,000 and $70,000 per year (salary is determined by total years of relevant experience)
Work Schedule: 40 hours per week
Click to see benefits and company perks
MINIMUM QUALIFICATIONS
- Master’s Degree in Social Work or Counseling
- Iowa or Nebraska license required; substance use license preferred
- Strong communication and presentation skills.
- Strong MS Excel and data analysis skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Monitor compliance with CCBHC criteria, federal and state regulations and applicable accreditation standards, with attention to mental health and substance use clinical practice requirements.
- Review clinical documentation, including therapy notes, treatment plans, and risk assessments, to ensure accuracy, adherence to best practices, and alignment with agency standards; provide constructive feedback and coaching to clinicians to support professional growth and continuous improvement in service delivery.
- Conduct regular clinical record reviews to assess completeness, accuracy, and alignment with evidence-based practices and regulatory requirements, identifying opportunities for improvement and providing recommendations to support high-quality, person-centered care.
- Track, analyze and report quality and compliance metrics required for CCBHC reporting, dashboards and performance improvement activities, including measures related to clinical outcomes, evidence-based practices, and person-centered care.
- Supports cross-department coordination related to quality, compliance and regulatory reporting.
- Supports CCBHC readiness activities, including clinical record reviews, site visit preparation, staff coaching, and development of corrective action plans in response to findings.
- Provide technical assistance and clinical guidance to staff regarding documentation requirements, including review of mental health and substance use disorder clinical documentation for medical necessity, treatment planning, risk assessment, and regulatory compliance.
- Apply clinical expertise to support collaboration with mental health and substance use treatment teams, operational leadership, and administrative staff to map workflows, standardize clinical processes, and align systems with regulatory and payer expectations.
- Support collaboration with clinical, operational and administrative teams to map workflows, standardize processes and align systems with regulatory expectations.
- Serve as a liaison for data integrity and reporting accuracy between clinical practice, Electronic Health Record (EHR) configuration, and reported outcomes, ensuring clinical workflows support accurate capture of diagnoses, services, and outcomes.
- Displays critical thinking through observation, analysis, creativity, problem solving, reasoning, objectivity and decision making.
- Demonstrates interpersonal skills such as conflict management, emotional intelligence, positive attitude and leadership. Displays a courteous and caring attitude to the clientele, volunteers, visitors and Agency staff.
- Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
- Abides by all specific program and Agency procedures, policies, and requirements.
- Develops personal and program related skills through participation in internal and external training opportunities.
- Creates, maintains and shares as appropriate a dynamic self-care plan.
- Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
- Essential functions of this job are to be performed on company physical work site.
- Dependable and punctual regarding scheduling and attendance.
- Performs other program related duties as assigned.
