Library Page - Business Center Admin / Stavros Niarchos Foundation Library

Department: Branch Libraries

Employment Type: Part Time

Location: Stavros Niarchos Foundation Library

Reporting To: Ana Paulino

Compensation: $17.00 / hour

Description

Overview

Do you love books and love helping people? The New York Public Library has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years.  As a Library Page at The New York Public Library you will do that and much more.  A Page position is meant to give you knowledge about what it means to work within a library system. You will have access to a wealth of knowledge and experience which will allow you to decide if the library is where you want to begin your career. We are looking for candidates that demonstrate a strong work ethic, are reliable and possess excellent written and verbal communication skills. You will be expected to be an ambassador for the library, so a friendly demeanor goes a long way.

The Thomas Yoseloff Business Center at the Stavros Niarchos Foundation Library (SNFL) is The New York Public Library’s premier business library, offering an array of free resources for those interested in personal finance and investing, small business, and financial research. It also provides premium electronic resources and services for businesses of all sizes, from start-ups to established businesses seeking expansion, and for job seekers, from entry to executive levels.

The library page position is scheduled for 15 hours per week, including evenings and Saturdays.  Schedules are variable based on library needs and may be subject to change.  
Key Responsibilities
Under the direction of a Page supervisor, the Library Page:

• Projects a positive and courteous attitude to the public by providing exceptional customer service
• Shelves and arranges books, CDs, DVDs and other library materials in order alphabetically and numerically
• Answers in-person inquiries, helps patrons locate needed materials and refers patrons to the appropriate place or person for assistance
• Assists patrons with basic computer, internet and audio/visual equipment usage
• Locates and prepares library materials requested by patrons
• Assists staff with checking materials for damage and removing them from the shelves
• Assists with virtual and in-person classes, events, and programs
• Performs other related tasks as needed

Required Education, Experience & Skills

Required Education & Experience

• Current enrollment in a degree program at an accredited school
• Proper employment certificate for minors under 18 as required by NYS law

Required Skills

• Ability to accurately and efficiently sort and arrange items in alphanumeric order
• Strong organizational skills and ability to follow detailed instruction in a fast-paced environment
• Excellent customer service skills and the ability to work with a diverse patronage
• Superb interpersonal and communication skills
• Strong problem-solving skills
• Demonstrated ability to work as part of a team
• Demonstrated reliability and professionalism
• Basic computer and basic technology skills such as Microsoft Office Suite and Google Applications

Managerial/Supervisory Responsibilities: 

• Navigates customer interactions and escalates issues to the manager

Preferred Qualifications

• Ability to troubleshoot basic computer and printer issues preferred
• Experience with eReaders and library technologies preferred
• Ability to speak foreign languages preferred

More...

Core Values
All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems 
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Physical Duties

• Moderate lifting required (up to 25 lbs)
• Pushing book trucks

Physical Required?
No

Union/Non Union
Non-Union

FLSA Status
Non-Exempt

Schedule
15 hours per week