Summary: Mechanically deals poker in a proficient manner.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
Essential Job Functions:
- Responsible for practicing, supporting, and promoting Rivers Core Values at all times
- Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere
- Maintain grooming and uniform standards. Overall appearance is to be immaculate and nametags are to be worn at all times, and ensure that the Security Department Team adhere to the same standards
- Provides exceptional customer service to guests at all times
- Be aware of and handle guest opportunities
- Maintain daily log, i.e. time clocks, sign-in sheets when available
- Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Pennsylvania Gaming Control Board regulations and guidelines.
- Performs the act of mechanically dealing a game in a proficient manner, according to current company policies and procedures and applicable gaming regulations.
- Responsible for handling guest transactions and notifying Poker Supervisor of any irregularities while advising a Poker Supervisor, Dual-Role Poker Supervisor, Poker Shift Manager or Dual-Role Poker Shift Manager of any disputes or arguments that may arise during the game among players/dealer.
- Manages gaming chips, collects rake and distributes winning pot according to house rules in an accurate manner.
- Supports and maintain the Casino guest service standards at all times while promoting outstanding guest relations.
- Performs duties in Poker Tournaments; job code 05538.
- Performs all other duties as assigned.
Note: A poker Dealer may work as a Chip Cart Attendant in the Poker Room. A Chip Cart Attendant may sell chips to a Poker Dealer or player directly from a chip cart.
Qualifications:
- Must be 18 years of age or older.
- Must possess excellent customer relations and communication skills.
- Must have 6 months of dealing experience in the last 5 years.
- Must be able to get along with co-workers and work as a team.
- Available to work flexible shifts, weekends and holidays.
- Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
- Regularly required to sit for extended periods of time, see, walk, talk, and hear; use hands to finger, handle, or feel and reach with hands and arms.
- Ability to work in a noisy and smoky environment.
- Must be able to identify colors.
- Able to work with others while maintaining a positive and professional demeanor.
- Must occasionally lift up to 25 pounds.
