Retail Store Manager

Department: Retail -Leadership

Employment Type: Permanent - Full Time

Location: San Francisco

Reporting To: Lorretta Ormonde

Compensation: $100,000 - $120,000 / year

Description

Hi there, we’re Article. 👋  Since 2013, we have been reinventing the furniture industry one sofa at a time, it’s not easy—it requires solving challenging, meaningful problems. This is where you come in, as a Retail Store Manager, you’re the face of Article to our customers, helping them create beautiful spaces while making every in-store customer interaction a delightful one. 
Why We Need You:
As the Store Manager, you are essential in shaping the success of our San Francisco store: our first retail location in the United States. You will create an inviting, thoughtful space where customers experience our designs firsthand. Beyond day-to-day operations, you will drive sales, optimize performance, and cultivate a culture of excellence. Your ability to analyze financial data and develop a high-performing team will ensure our store exceeds its targets.

This is a chance to lead Article’s retail evolution. You will build strong customer relationships and set the standard for future US expansions. With your expertise in visual merchandising and leadership, you will create a shopping experience as seamless as our online presence. Your resilience and above-the-line behavior will not only impact this store but will define Article’s future in brick-and-mortar retail.
Why Article?
As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry. 
About the new San Francisco store:

• Our store address is: 2299 Alameda St, San Francisco
• Store size: 7,000 square feet
• Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 9-12x Home Experts (associates)
• Hours of operation: The store is open 7 days per week, 10 am - 7 pm.
• Travel: You will be required to travel within the US and Canada. So you will require a valid passport. 

Interview and Onboarding Schedule:
May 18- May 22: First Interview 

• A 45-minute virtual conversation with our Talent Acquisition team to discuss your background and interest in Article.

May 25- May 29: Second Interview 

• A virtual deep dive into your retail leadership experience with a Store Manager and our Senior Manager, Retail Operations. 

June 3 – June 5: Final Interview (In person in San Francisco)

• We will fly down to meet our top candidates for an in-person interview with the Senior Manager, Retail Operations. 

June 29 – July 10th: Onboarding & Training (remotely)

• If hired, your first two weeks will be spent remotely from SF for training and connection with the broader Retail leadership team.
  
  
• July 13- July 24th Onboarding & Training (Vancouver, BC)
  If hired, we will fly you into our HQ office where you will receive additional hands-on training and connection with the broader Retail leadership team.

Aug 16: (targeted) San Francisco Opening Day

What You’ll Do:

• Responsible for your store's financial health and profitability, driving revenue and exceeding targets
• Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness, and accountability. Develop the required business acumen to analyze results and plan & execute for improvement
• Ensure product and visual merchandising standards are executed, maintained, and enhanced, including window displays and in-store merchandising
• Provided an exceptional customer experience and role model service expectations
• Build a high-energy culture of excitement and engagement focused on creating memorable experiences for our customer
• Create effective succession, recruiting hiring and training plans
• Develop seamless communication with other members of the Store Management Team
• Manage staff schedules and payroll; ensure store hours, staff schedules and employee expertise meet the needs of the customers and the store performance
• Develop a strong knowledge of the Article product range
• Handle escalated customer concerns and follow up with positive results  
• Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition

Who You Are:

An Operator Who Builds, Not Just Runs

• 5+ years of proven experience as a Store Manager or GM, ideally in furniture, design, or fashion retail
• You've built systems and SOPs from scratch, not just followed them. You thrive in ambiguous, early-stage environments where the playbook doesn't exist yet
• Strong financial acumen: you understand margin, labour efficiency, inventory turnover, and use data to drive decisions rather than just describe them
• You hold yourself (and others) accountable to KPIs, and can diagnose and correct performance gaps quickly
• You prioritize ruthlessly when resources are limited and adapt quickly when plans change

A Leader Who Develops People

• You build high-performing teams by investing in skill development, setting clear expectations, and following through on both recognition and accountability
• You don't shy away from hard conversations. You handle underperformance and conflict directly, fairly, and without drama
• You communicate openly and keep your team aligned with store goals, especially through the uncertainty of a new opening
• You empower your team to take ownership rather than creating dependency on you
• You're energized by figuring things out alongside your team, not slowed down by the absence of structure

Customer-Obsessed, Business-Grounded

• You deliver and model exceptional customer experiences that reflect the Article brand
• You can connect a great customer interaction to a business outcome: conversion, loyalty, repeat visits
• You act on customer feedback and build community relationships that turn first-time visitors into lifelong customers
• You're curious about design trends, care about the product, and bring that enthusiasm into every customer conversation
• You understand that great service and a healthy P&L aren't in conflict. They're interdependent

Requirements

• Valid passport and ability to travel within the US and Canada
• Legally authorized to work in the United States
• Completion of a criminal background check

Perks & Benefits:

Wealth: 

• The target salary for this role is $100,000 to $120,000.
  • The actual base pay can increase beyond this range, and will be based on various factors, including transferable skills, training and certifications, work experience, business needs and market demands.
• We believe in Winning Together. When Article hits its annual financial goals, eligible employees will receive a cash bonus.
• 4% 401K matched contributions.

Life: 

• 48 hours Sick/wellness (6 days, accrued annually)
• 8 paid holidays + 1 Inclusion & Diversity day
• 120 hours (3 weeks) paid vacation (accrued annually)

Total Health:

• Benefits-eligible (First day of employment)
• Medical, Dental, & Vision coverage
• Life Insurance
• Disability insurance 

Extra:

• 45% discount on our entire product range (15% for friends and family). 

*Prorated 

#INDARTICLERE
#INDARTICLE