Key Responsibilities:
- Coordinate with appropriate primary care physicians and/or insurance companies to obtain referrals for office visits prior to the patient’s scheduled appointment.
- Ensure all authorizations are properly documented in the system.
- Advise patients of any potential problems concerning obtaining authorization prior to the scheduled appointment.
- Coordinate with the Billing/Collections department to research and obtain authorizations on previously denied claims.
- Coordinate with the Benefit Verification Rep to confirm benefits when problems occur.
- Utilize insurance websites (Availity, Humana Military (Tricare),United Healthcare, etc.) to obtain referrals/authorizations
- All other duties as assigned
Qualifications:
- Candidate must be a high school graduate.
- 2 or more years of experience in a medical environment.
- Excellent customer service and communication skills.
- Able to multi-task and handle high call volumes.
- Excellent Data entry Skills
Orthopaedic Solutions Management is a Drug Free Workplace
We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.
