Housekeeping Supervisor

Who We Are 

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, and a renowned research library, the John D Rockefeller Jr Library.

Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

Main Duties

Responsibilities include but are not limited to: 

• Trains and provides input on the counseling, discipline, and complementing of employees within the standards of the hotel. Evaluates employee performance on a regular basis by communicating with employees and management on job performance.
• Ensure prompt response to guest requests and complaints. Interactive with improving guest service, guest comfort and standards. Holds employees responsible for the same standards.
• Inspects all responsible guestrooms as assigned to ensure cleanliness and proper maintenance and corrects deficiencies so that guest expectations are exceeded. Reports and follows up on all maintenance needs within areas of responsibility.
• Assists management in preparing and monitoring new standards, procedures, policies and operation plans in order to improve the department.
• Responsible for turning rooms over to the Front Desk to re-sell in a timely and efficient manner. Prioritizes work so those guests are able to check in without delays.
• Ensures staff is trained to work in a safe manner at all times to minimize hazards and eliminate accidents.
• Prepares daily housekeeping assignments and special projects. Communicates often with the Front Desk on the turnover of rooms and rush rooms, and with Conference Services on public space needs.
• Inspects all areas to achieve and maintain world class standards of maintenance, cleanliness and sanitation. Coordinates and follows up on any physical repairs with the Maintenance department.
• Ensures par levels of cleaning supplies, chemicals and equipment are properly maintained daily. Orders supplies as needed and according to the budget.
• Accurately completes monthly linen and weekly guest supply inventory.
• Develops and maintains a cooperative working relationship with other hotel departments, including but not limited to Banquets, Conference Services, Front Office, Maintenance, and Culinary operations.
• Ensures effective and consistent use of the hotel lost and found program.
• Assists with administrative duties as needed.

This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act (FLSA). This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor. 

 This job description reflects the general responsibilities of the position and is not intended to be an exhaustive list. Duties and responsibilities may evolve over time based on operational needs. 

Required Education and Experience

• 2 or more years experience as a Housekeeping Supervisor or Manager in a 2-5 star hotel or resort property. 
• Professional knowledge of sanitation, cleaning equipment, and cleaning productions and their safe and proper use. 
  
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  Must possess a valid Commonwealth of Virginia driver’s license and have an acceptable driving record based on The Colonial Williamsburg Foundation’s criteria. 

   
  • Must be able to provide a 5-year Motor Vehicle Record prior to employment 
   
  • Must be at least 21 years of age 
   
  • May not have more than 1 moving violation or at fault accident within 12 months 
   
  • May not have more than 2 moving violations or at fault accidents within 36 months 
   
  • May not have any serious motor vehicle violations including but not limited to excessive speeding, reckless driving, DUI/DWI, suspended or revoked license, etc. 

Preferred Qualifications

• Associates Degree in Hotel Management or a closely related field.

Key Skills/Competencies

• Strong written and verbal communication skills 
   
• Physical requirements include but are not limited to: transporting up to 40 pounds; doing a great amount of walking; reaching and bending

SupervisoryResponsibilities
Direct Supervision of Housekeeping Staff. Including Housekeeping Attendants, Room Attendants, Public Space Attendants and Carpet/Upholstery Workers

Physical and Environmental Demands

Stand: Constantly 
Walk: Constantly 
Sit: Occasionally 
Use hands/fingers: Constantly 
Climb or balance: Occasionally 
Stoop/kneel/crouch/crawl: Occasionally 
Reach with hands/arms: Constantly 
Talk or hear: Constantly 
Lifting up to 10 lbs: Constantly 
Lifting up to 25 lbs: Occasionally 
Lifting up to 50 lbs (with assistance): Occasionally 
Lifting up to 100 lbs (with assistance): Rarely 
More than 100 lbs (with assistance): Rarely 
Wet/humid conditions: Occasionally 
Work near moving mechanical parts: Rarely 
Fumes/airborne particles: Frequently 
Extreme cold: Rarely 
Extreme heat: Rarely

 Typical Work Schedule

40 hours a week (Full Time) Typical Schedule is between 7am - 5:30pm. Some occasional nights from 3pm - 11:30pm. Regular weekends.