EntryTemporaryContractEN
Recruiter: Luke Byrne
Career Grade: E
Internal Closing Date: 28th May 2026
Locations: London, Bristol, Glasgow or Manchester
This role has a direct impact on:
• EE/BT Current & future Network Performance, Network Efficiency & Subscriber’s Experience (including ESN).
• Ability to maintain & strengthen EE/BT position as #1 UK mobile network and push for global top ten network.
• Positive/Negative Perception/PR of Network performance/customer experience.
It achieves this by working with internal/external stakeholders, suppliers of Equipment/Services and OTT (Over-The-Top) Suppliers of Services to deliver the insights and delivery plan to achieve and maintain #1 Network.
This role has a significant impact on shaping the Mobile RAN Strategy & subsequent budget required to deliver this.
Your key accountabilities are:
• Support the delivery of analytics that the Mobile Networks team need to understand how to optimise the services that runs across EE/BT mobile RAN and E2E network for consumer-based services.
• Work with colleagues to develop the necessary analytics to identify key performance bottlenecks to BT’s NLTF programme and maintain BT’s #1 UK Best Network position
• Where directed, work in conjunction with internal/external teams to deliver insights and an agreed plan to ensure aspects of RAN, E2E & customer experience KPI Targets are maintained/exceeded.
• Develop the necessary statistical significance testing and modelling that underpins all NLTF analytics pipelines
• Develop, where needed, the appropriate prediction models for forecasting BTs NLTF performance based on applicable levers.
• Continually provide strategic views of EE/BT vs competitor networks. Understand what competitor networks are doing and areas of underperformance in EE/BT network performance.
• Work with Line manager (as first point of contact) then subsequently Project Delivery & RAN Front door process teams to advise and agree required resources and timescales to deliver new functionality.
• Work with wider organisation to leverage tools and data available to define methods and algorithms to identify locations for Service improvement. Where required tools and data do not exist work with Team lead to define requirements to allow for development request to be raised.
• Continually review tools and analytics landscape for more efficient and better-quality insight delivery.
• Basic/intermediate knowledge of mobile networks (2G, 4G, 5G NSA/SA)
• Strong knowledge of mathematics including statistics, hypothesis testing, statistical significance testing, models for prediction/forecasting
• Deep analytical mindset / problem solving
• Some knowledge/familarisaiton of the different machine learning techniques
• Intermediatory/expert knowledge in Python
• Experience with Excel, SQL, Qlik, GCP/AWS would be an advantage
• Ability to convert highly technical concepts into simple to understand language which can then be used to drive programmes of work
• Proactive approach to analytics, thinking about what our users will need and how to continue to maintain BT’s #1 Network
• Maintain high level of domain expertise, keeping abreast of the developments within the telecoms market and data analysis techniques (data mining, ML, AI) to ensure continued delivery to time, cost and quality in the face of both internal and external change
• Working knowledge of mobile networks.
• Able to provide insights into network performance & optimisation of 2G/4G/5G based networks.
• Excellent mathematical knowledge
• Familiarity with test software & devices (Nemo/TEMs/Accuver) & post processing tools (Actix).
• Knowledge of industry best practice methodologies for analysing, defining and documenting the link between input business requirements and output technical solutions.
• Appreciation of project management techniques and tools.
• Experience of working with suppliers and third parties, of product/feature selection and of delivering those products into a production environment.
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
