Senior Account Administration Officer (Ottawa)

Requisition ID: 261437 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Account Administration Officer contributes to the overall success of Account Administration, MD Operations in Ottawa, Ontario, Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
 
 
 
Is this role right for you? In this role, you will: 

Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
 
Demonstrate a  desire to pursue a career in MD Operations by leveraging experience and working cross functionally, adding value and contributing to Account Administration's objectives 
 
Be responsible for the oversight of team wide processes, controls, and queue management related to the administration of client accounts, including but not limited to, account openings, account maintenance, account funding, and internal and external transfers.  
 
 Develop and maintain a deep understanding of relevant subject matter amongst peers through leading training activities, providing coaching and feedback, and development and approving work instructions.
     
Assist with processing transactions associated with identified oversight activities when required, ensuring and enabling adherence to team service level commitments.
     
Engage and champion continuous improvement activities through the evolution of process and generation of process efficiencies.
     
 Generate regular reporting for data managemement related to team wide productivity and service levels.
     
 Assist Manager, and/or Senior Manager with ad-hoc requests related to department deliverables and escalations.
     
Provide exceptional customer service in support of Account Administration related requests by remaining current and informed on existing and new industry regulations and firm policies and procedures. Ensures the effective delivery of operational and administrative support to MD Financial Management branches.
 
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
 
Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
 
 
Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have: 

University degree, College diploma, or equivalent relevant experience in a related field;
 
3 years’ experience in office administration, specifically in Financial Services;
     
Demonstrated leadership ability
     
Strong organization, problem solving, time management, attention to detail, customer service, and communication skills
     
Prior knowledge of industry and regulatory requirements, including those related to CIRO Rule 4800, AML, Privacy, KYC, QI & FATCA
 
Experience with customer relationship management tools, client onboarding solutions, broker/dealer/fund manufacturer systems, portfolio wealth management systems, and other financial services industry standard software such as Fundserv and CDS/ATON.
 
Bilingualism (French/English) is an asset.
 
 
 What's in it for you?

The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers. Your career matters! You will have access to career development and progression opportunities. An inclusive working environment that encourages creativity, curiosity, and celebrates success! You will get our help to save for your future and to invest in your total wellbeing through our Scotiabank benefits** such as Performance Bonus, Employee Share Ownership Program, Pension Plan Matching, Banking Benefits, and Health Benefits from day one! You will relish work-life balance, team events, and opportunities to participate in the community

Location(s):  Canada : Ontario : Ottawa 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.