MidFull TimeEN
About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.
The Specialised Managerial Consultant will provide quality guidance, support and coaching to the managers of Kaelo Lifestyle clients engaging in the programme.
Further to this the Managerial Consultant will be responsible for managing formal referrals.
SPECIAL REQUIREMENTS
Conducting managerial assessments when managers formally refer employees into the EAP
Providing feedback, guidance, coaching and support to the manager during the formal referral process
Provide managers with tools and techniques when dealing with difficult employees
Assist managers in dealing with the various challenges related to their managerial roles
Provide guidance and coaching around leadership skills, management skills and soft skills required in managerial roles.
Log case notes on all interactions with clients on the EAP system.
PERSON DETAILS: WORK EXPERIENCE
REQUIRED
Minimum of 5 years EAP or related counselling experience
PREFERRED
Telephonic counselling experience
EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Qualified social worker, psychologist or registered counsellor
Registered with the relevant professional body
PREFERRED
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call centre telephony and technology
Good data entry and typing skills
Knowledge of administration skills and processes
PREFERRED
Some experience in a call centre or customer service environment
PERSONAL ATTRIBUTES : COMPETENCIES
