Housekeeping Manager: Port Macquarie Breakwall Holiday Park

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

Lead the presentation and cleanliness of one of our largest and busiest coastal parks, NRMA Port Macquarie Breakwall Holiday Park.  With a large-scale operation (57 cabins + 357 sites) and high guest volumes year-round, this is a role where your impact is seen every single day.

This isn’t just about cleaning rooms; it’s about leading a critical department that shapes every guest experience

What you will do:

Reporting to the General Manager, you’ll be responsible for the day-to-day leadership of housekeeping operations across the park.

• Lead a team of 11 including a Team Leader
• Coordinating housekeeping, public area and laundry operations 
• Managing rosters, labour and productivity to meet operational demands 
• Ensuring high presentation standards across all accommodation and facilities 
• Monitoring guest feedback and driving improvements in service delivery
• Leading, coaching and developing your team to perform at their best

You’ll work closely with Front Office, Maintenance and the broader leadership team to ensure the park is always guest-ready and running smoothly

What you will bring:

You’re an experienced Housekeeping Supervisor or Manager who:

• Thrives in a large scale, fast-paced, high-volume environment
• Has strong attention to detail and pride in presentation 
• Is confident leading and developing a hands-on team 
• Understands labour, productivity and operational efficiency 
• Brings a genuine passion for guest experience and service standards 

Most importantly, you lead by example, stay calm under pressure and know how to bring a team together to get the job done.

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

If you’re ready to step into a role where your leadership directly impacts guest experience, we’d love to hear from you.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes