Company Description
Fairmont Jasper Park Lodge is embarking on an exciting transformation as we reposition our iconic mountain resort through a multi-phase renovation cycle. This is a once-in-a-career opportunity to help redefine a world-class destination, blending nature, luxury, and heritage into a reimagined guest experience.
Job Description
At Fairmont Jasper Park Lodge, we don’t just offer careers, we create opportunities to grow, lead, and make a lasting impact in one of Canada’s most iconic resort destinations. As Assistant Director, People & Culture, you will be at the forefront of shaping an exceptional colleague experience during an exciting period of transformation. With a brand-new hotel opening this summer and a renewed focus on elevating how we support, engage, and inspire our teams, this is a unique opportunity to help build something truly special. If you are a passionate, energetic people leader who thrives in moments of change and opportunity, we want to hear from you!
Reporting to the Director, People & Culture, your role will entail:
- Manage and oversee the daily operations of the People & Culture office, including employee and labour relations, performance management, benefits, health, wellness & safety, employee experience, compliance, HRIS, administration, and the performance and development of People & Culture team members.
- Act as a trusted partner to the Director, People & Culture and hotel leadership team, providing proactive guidance on people strategy, workforce planning, colleague engagement, leadership capability, organizational effectiveness, and change management.
- Support the development, coordination, and execution of the People & Culture strategy, programs, events, and initiatives, with a strong focus on colleague experience and engagement.
- Support labour and employee relations matters, including collective agreement interpretation, grievance preparation and resolution, workplace investigations, respectful workplace concerns, policy interpretation, and coaching leaders on fair and consistent practices.
- Advise, guide, and support leaders across the property with the consistent application of People & Culture policies, procedures, programs, decisions, and legislative requirements.
- Partner with operational leaders and the Talent Attraction team to support workforce planning, seasonal recruitment strategies, retention planning, and staffing models for a large, seasonal workforce, including 300+ new hires annually.
- Partner with the Learning & Development Manager to support meaningful and applicable learning programs for leaders and colleagues, including orientation, onboarding, leadership development, and other training initiatives.
- Be a culture carrier who lives our values of Respect, Empowerment, Excellence, Integrity, and Belonging, while setting a positive example for leaders and colleagues.
- Champion initiatives that foster inclusion, recognition, wellness, social connection, outdoor mountain experiences, and a vibrant colleague culture.
- Partner with Staff Housing and operational leaders to support housing-related colleague concerns, communication, initiatives, and strategies that contribute to retention and colleague wellbeing.
- Support change management initiatives connected to hotel transformation, new hotel opening activities, evolving colleague spaces, and enhancements to the colleague experience.
- Oversee People & Culture systems and processes, providing training, troubleshooting, reporting, and support to People & Culture and operational leaders.
- Review and follow up on employee discussion forms, colleague performance reviews, exit interviews, engagement survey feedback, and other colleague feedback channels to identify trends and opportunities.
- Coordinate the twice-annual Employee Engagement Survey and partner with department leaders throughout the year to develop meaningful action plans that drive engagement.
- Leverage People & Culture metrics, reporting, and colleague feedback to identify trends, provide insights, and support data-informed decision-making.
- Support volunteer committees and colleague programs, including Employee Recognition and Health & Safety initiatives.
- Plan and support hotel events, colleague activities, and People & Culture initiatives with the support of the team.
- Manage the People & Culture budget, including accurate monthly forecasting and annual budget development.
- Contribute to hotel-wide initiatives with a relentless focus on colleague engagement, service excellence, and continuous improvement.
- Other duties as assigned.
Qualifications
- Three years of People & Culture experience in a business partnering or management role is required.
- One year of experience leading, coaching, or developing a team is required.
- University or college degree or diploma in a related discipline is preferred.
- Strong computer skills, particularly with Microsoft Office Suite, with the ability to use technology and data to gather insights, tell stories, and improve business outcomes.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong conflict resolution skills, with the ability to navigate sensitive situations with professionalism, sound judgment, and care.
- Organized, energetic, innovative, and passionate about People & Culture.
- A resilient problem solver who remains optimistic, solutions-focused, and adaptable in the face of obstacles.
- Highly responsible and reliable, with a strong commitment to follow-through, accountability, and supporting others.
- Ability to demonstrate tact and diplomacy in a confidential environment, while balancing common sense, empathy, and business acumen.
- A collaborative teammate who brings people together, builds trust, and inspires others to follow.
- Ability to prioritize competing needs between colleagues, guests, and leaders while remaining calm, focused, and courteous.
- Experience working with unionized employees is an asset.
- Experience supporting a large, seasonal, multi-department workforce is an asset.
- Previous experience with HRIS or HR manager systems, SmartRecruiters, and/or Dayforce is an asset.
- CHRP designation or candidate working toward designation is an asset.
- Hotel experience is an asset, but not required.
Additional Information
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Perks & Benefits:
- Subsidized staff accommodation assistance provided
- Salary starting from 75,000 to 90,000 gross annually, based on previous experience and education
- One complimentary meal per shift in our staff cafeteria
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com
