Senior Business Operation Manager

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Senior Business Operations Manager 

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. 

Role summary – 

Position Core objective is to drive and enable our next phase of best-in-class business operations: scale our business initiatives for growth and retention by representing customer needs in x-functional operational aspects.

You’d get us there by being business development and strategy thinker, with strong analytics skills, project lead and data-driven mindset. You’d succeed by being able to identify and close the gap between current state to desired one. 

Location: Bangalore, India 
Hybrid
Full-time 

As Senior Business Operations Manager, you will independently own impactful projects and initiatives, end-to-end. They will emerge from data, voice of our customers, from our people on the ground and in general from cross-business units across Payoneer. 

You’ll be asked to lead these projects and initiatives, while in most cases the actual solution will be driven by other departments. You’ll be responsible for keeping ROI in mind and balancing quick wins with core initiatives that support our long-term growth strategy.

You’ll partner with business units across Payoneer to drive business operational excellence through building clear improvement. For this, you’d be analyzing the data, calculating the required resources for your initiatives, and be accountable for their cross-company execution. You’ll do all this whilst also keeping cost and risk implications in mind, and in an environment of competing demands for resources and frequent re-prioritizations. 

The issues you will be dealing with will be central and with high potential to impact the business positively done, you will be the owner, driving multiple cross-functional teams and senior management to get things done, fast and with high quality.

Your actions and progress will be clearly measured by increase of our revenues or a reduction in our losses.

What you’ll do - Detail the role responsibilities here

Example 

• Strong problem-solving skills, able to prioritize among many conflicting needs, advocate a course of action with strong sense of ownership and ability to deliver.
• Strong communication skills – written and verbal to be able to push your ideas and agendas forward in a clear and simple manner working effectively
• Experience in working with senior management. 
• Strategic thinker who can constantly connect the dots between the different parts of the business 
• Strong analytics skill, able to extract business insights from data. Including hands on analytics
• Flexible and responsive to dynamic situations, while pursuing the execution consistently, with the ability to perform under pressure. 
• A humble, caring professional who puts customers and colleagues first and passionate about both their experience. 
• A team player who understands that collaboration is the key to success, whilst being self-motivated and a self-starter with a “Can do” attitude.
• Energetic, motivated self-starter who possess strong interpersonal skills and is able to collaborate with various teams across the business and driving execution.

Who you are - 

• At least 5 years’ experience in business development/ business operation/ sales operation/ program management.
• Deep understanding of the “Payoneer” flows, policies and decision makers.
• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills.
• Excellent written and verbal communication skills in English.
• Proven experience of working with senior management, including C-level.
• Demonstrated experience working with and presenting to senior executives.
• Bachelor’s degree or equivalent.
• Leading global projects, from discovery to execution
• Working in a dynamic environment, establishing relationships with global teams
• Collecting and translating feedback from both customers and different business teams, across various touch points, identifying processes and areas that need improvements and recommending solutions to improve the business infrastructure, processes, reports, etc.
• End to end tracking of the business and operational metrics and delivering insights to the business and management on an ongoing basis
• Establishing and maintaining cross-functional communication and working procedures with internal key stack holders.

#LI-ST3

The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Continuously improve

Always striving for a higher standard than our last.

Do it. Own it.

Being fearlessly accountable in everything we do.

Build each other up

Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, click now to apply.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

 

The Payoneer Ways of Working 

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further. 

Do it. Own it.
Being fearlessly accountable in everything we do. 

Continuously improve
Always striving for a higher standard than our last. 

Build each other up 
Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.