Guest Service Agent Trainee (Internship)

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for a Guest Service Agent Trainee to join our dynamic team here at Radisson Hotel Group!

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

Job Description

What We Offer Our Guest Service Agent Trainee 

We offer a competitive benefits package, which includes:

• Amazing opportunity to learn from one of the world’s largest hotel companies, to launch your career in hospitality and build a professional network
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• Growth and development opportunities within the Radisson Hotel Group
• Complimentary meal on duty in the staff canteen

The Guest Service Agent Trainee role

Our Trainees are the stars of the future with a craving to develop their knowledge and skills! You are enthusiastic and motivated with a desire to deliver an experience that is beyond expectation - creating memorable moments for our guests.

You will have a passion for hospitality, be an excellent communicator, and enjoy working as a team. Your role will be supportive, hands-on and business focussed to act as an ambassador for the brand, reflecting the company culture and values. As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the department.   

As Our Trainee, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualifications

Qualities/ Requirements We Are Looking For In Our  Trainee   

• Flexibility and a positive, Yes, I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Be enrolled in a school/university and provide an internship agreement
• Fluent in French/Dutch & English 
• Internship of minimum 6-months 

Become part of the world of Moment Makers, we are looking forward to getting to know you!

Additional Information

Famed for its glass-crowned, 7-story atrium and post-modernist architecture, our distinctive hotel was designed by Michel Jaspers back in 1989. Now, elegantly updated with remodelled interiors, the Radisson Collection Hotel, Grand Place Brussels seamlessly blends the best of international living with a powerful sense of place in one iconic Brussels landmark. Discover 282 elegant rooms and suites where refinement meets outstanding comfort. Sophisticated natives and savvy visitors find fresh foodie inspiration in the magical setting of our hotel's two new restaurants, bringing the most exciting eating experiences from the West and the East.
Finally, our remarkable conference center offers 18 beautifully redesigned meeting spaces with everything you need to host exceptional events.