Senior Property Relationship Manager

We believe great outcomes begin with great people

Welcome to Thornley Groves, a trusted name in property across Manchester. Now part of Lomond, the UK’s leading property group and recently named one of the Sunday times best places to work, Thornley Groves combines extensive local insight with the resources of a wider network. Our experienced team is here to guide people through every step of buying, selling, or letting their home. 

An excellent opportunity has arisen to join our team as a Senior Property Relationship Manager for our Student Lettings portfolio. This is a full time, permanent position based in Fallowfield, Manchester.

We are offering a realistic OTE of £32,000 - £34,000, dependent on experience. 

Reward & Benefits  

Health & Wellbeing – Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service.

Learning & Development – We’ll support your professional growth with funded qualifications and over 90 in house training programmes.

Holidays & Enhanced Leave – Up to 28 days’ holiday plus bank holidays, and enhanced family friendly leave (Neonatal, maternity, paternity, adoption & IVF).

Lifestyle Perks – Cycle2Work scheme, Smart Tech scheme for the latest gadgets, and celebrations for long service.

Security & Support – Life assurance cover to protect your loved ones.

The role

• Leading by example by delivering excellent customer service
• Providing guidance and mentorship to Property Relationship Managers, leading team meetings, and overseeing ad hoc property management projects in collaboration with the Team Leader.
• Conduct spot checks and quality control reviews of team outputs.
• Supporting the Team Leader with day to day team management, plus providing cover for annual leave 
• Manage contractor relationships, ensuring good working relationships and quality of workmanship, addressing any issues that arise. 

Requirements

• Previous experience as a Property Manager is essential for this role
• Solid industry and legislative knowledge
• Impeccable customer service skills
• Resilience when working in a fast paced & demanding environment
• Strong problem solving skills
• Experience within the student lettings market would be advantageous.
• Ability to priorities tasks & responsibilities
• Ability to support, mentor and coach a team

At Thornley Groves, diversity and inclusion are at the heart of what we do. We welcome applicants from all backgrounds, nationalities, abilities, and perspectives.

We’re also committed to ensuring an inclusive and accessible recruitment process. If you require any adjustments or support during the application or interview stage, just let us know — we’ll be happy to help.

Join us and experience a workplace that truly values you.