Customer Service Rep I

Summary:

Manage customer accounts and the lifecycle of customer orders by answering product and service inquiries, providing timely and accurate quotes, resolving issues, and maintaining complete and up-to-date sales orders within the ERP system. This role will collaborate with outside sales, engineering, manufacturing, and finance teams to ensure both customer needs and internal requirements are met. Multi-tasking, problem solving, and communication skills are essential for succeeding. Must be quality focused.

Job Duties/Responsibilities

• Process quotes and orders in ERP system (Business Central) – ensure documentation is uploaded and all customer information is entered correctly
• Answer customer calls and emails
  • Maintain positive relationships with customers
  • Resolve customer complaints and issues such as shortages or items damaged in transit
• Liaison with engineering for technical information, supply chain and plants for lead times and delivery updates, and finance team for invoice issues
• Work with other inside/outside sales team members
• Generate reports as needed

Skills/Knowledge

• Working knowledge of customer service techniques in an industrial setting
• Familiar with order entry software and processes
• Competent-Proficient in Microsoft Office
• Resourceful and problem solver
• Detail-oriented
• Multi-tasker

Education

• High School Diploma or equivalent.

Experience

• 1+ years of industry experience preferred

About FET
FET (Forum Energy Technologies, Inc.) is a global company, serving the crude oil, natural gas, and renewable energy industries. FET is headquartered in Houston, TX with quality manufacturing, efficient distribution, and service facilities conveniently located to support the major energy-producing regions of the world. Forum’s products and services range from the underwater reservoir to the refinery, from the sea floor to the above ground transportation line. We pride ourselves on giving you a comprehensive offering of solutions to maximize your operations and improve your bottom line. Our customers are our partners and we work with them to solve their ever-changing challenges.

FET is an Equal Opportunity Employer. FET does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected under federal, state, or local law. All employment decisions and practices at FET are subject to the foregoing non-discrimination provisions and are based solely on merit, competence, performance, and business needs at the time.