Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Senior PS Consultant to join our team. Miratech delivers end-to-end Customer Experience (CX) solutions to a diverse portfolio of clients. This role focuses on designing and delivering modern cloud-based contact center solutions, with an initial focus on a Talkdesk project
Responsibilities:
- Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions
- Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation
- Analyze business and technical requirements to define scalable and efficient architectures
- Own and evolve contact center solution architecture across cloud platforms
- Configure and customize solutions (IVR, routing strategies, integrations, automation)
- Lead implementation, deployment, and upgrade activities
- Collaborate with stakeholders and third-party vendors to ensure successful delivery
- Support go-live activities and ensure a smooth transition to production
Qualifications
- 5+ years of experience with enterprise contact center platforms
- Hands-on experience with Talkdesk (implementation, configuration, development)
- Expertise in Talkdesk Studio (IVR flows, routing, automation)
- Proven skills in Genesys Cloud CX, including development, implementation, and support
- Experience with integrations (APIs, CRM systems such as Salesforce, Zendesk, etc.)
- Hands-on experience in CCaaS migration projects, including transitions to Talkdesk
- Solid understanding of SIP/VoIP, SBCs, and call routing principles
- Strong analytical and problem-solving skills
Additional Information
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
