SeniorFull TimeEN
As a Staffing Program Manager, you will lead a team of Customer On-Sites across a portfolio of strategic customer accounts. You are the connective tissue between the field and Traba HQ, accountable for the operational health, service delivery, and growth of every account in your book of business.
This role is equal parts strategic and hands-on. You'll set the standard for how Traba shows up on-site, coach your team to deliver, and step in directly when accounts need escalation or extra coverage. The best candidates love being in the weeds while still stepping back to spot patterns, raise the bar, and build a high-performing team.
Responsibilities
Team Leadership: Manage, coach, and develop a team of Customer On-Sites. Set clear expectations and build a culture of accountability and continuous improvement.
Account Portfolio Ownership: Own the operational health of your accounts, including service levels, fill rates, attendance, and worker performance.
Customer Relationship Management: Serve as the senior Traba relationship owner. Run business reviews, lead escalations, and drive retention and wallet expansion.
Field Presence: Spend meaningful time in the field, visiting sites, supporting your team during peaks and ramps, and stepping in to run the floor when needed.
Operational Rigor: Build and reinforce consistent on-site playbooks across worker onboarding, PPE, attendance, incident response, and shift coverage.
Cross-Functional Partnership: Partner with internal stakeholders to align on account strategy, surface product and process gaps, and unblock the field.
Hiring & Ramp: Own hiring, onboarding, and ramping new Customer On-Sites to scale with account growth.
Performance & Reporting: Track portfolio performance, flag risks early, and drive structured action plans with your team.
Growth & Expansion: Identify and execute wallet expansion opportunities across your accounts.
Requirements
4+ years of experience in operations, staffing, account management, or field leadership, including 1–2 years managing people.
Track record of leading distributed or field-based teams in high-volume environments (staffing, logistics, retail ops, hospitality, gig marketplaces).
Strong customer-facing communication skills, with experience owning supervisor to site-leader relationships.
Bilingual (English & Spanish) strongly preferred.
Operationally rigorous and data-driven, comfortable in spreadsheets and building playbooks.
Strong recruiting and coaching instincts.
Willing and excited to spend significant time in the field and travel across your markets.
Bias toward action and comfort operating in a fast-paced, ambiguous environment.
Compensation
Competitive base salary plus performance-based incentives tied to portfolio account health, retention, and growth.
