Who we are
About Stripe
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet.
We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
About Bridge Operations and the Team
As Stripe’s user base and global footprint grow dramatically, especially as crypto and stablecoins fundamentally change the way money is transferred, Stripe acquired Bridge to leverage its stablecoin infrastructure for global payments. Stablecoins facilitate faster, cheaper, and more efficient transactions than traditional methods, which creates unique compliance challenges.
The Bridge Operations strategy provides operational leverage and expands Stripe’s portfolio of operational capabilities to support the scaled needs in this rapidly evolving space. This role will be part of the KYC/KYB Team within the Risk Ops organization in Bridge Operations that is accountable for performing KYC/KYB reviews during onboarding and periodic review.
What you’ll do
We are looking for someone who is passionate about fighting risks and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for spearheading the organization's KYC/KYB and compliance efforts within the Indian market.
The right candidate for this role will have experience in KYC/KYB compliance, preferably within the fintech or e-commerce space.
Responsibilities
- Conducting thorough Know Your Customer (KYC) reviews during the onboarding of new users, ensuring the authenticity and accuracy of all customer documentation in compliance with Indian regulatory requirements.
- Demonstrating a deep understanding of KYC/KYB and anti-money laundering (AML) regulations specific to the Indian financial services industry, and applying this knowledge to your daily analyses.
- Exercising sound analytical judgment to evaluate complex customer information, make informed decisions on the legitimacy of documentation provided, and determine the appropriate risk profile for each customer.
- Handling high-complexity KYC/KYB-related assignments and tasks with a sense of urgency, while promptly resolving incoming requests from internal teams, financial partners, and other external parties.
- Adhering closely to process documentation and drafting clear, concise investigative summaries and analyses, including the preparation of regulatory reports for submission to the relevant authorities.
- Actively participating in building a new team and operational culture focused on robust KYC and compliance practices within the organization.
- Leveraging your expertise in KYC/KYB and AML to identify and escalate any suspicious customer activity or high-risk profiles to the compliance team for further investigation and action.
- Collaborating cross-functionally with teams such as compliance and fraud to share information and insights that contribute to the overall risk management and mitigation efforts within the Indian market.
Who You Are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
- Bilingual in English: Excellent conversational, written, and reading skills.
- Professional Experience: 2+ years of experience in Risk or any type Customer-Facing roles within a fast-paced environment.
- Resilience & Adaptability: Proven ability to thrive in evolving environments, remain composed under pressure, and confidently navigate ambiguity.
- Structured Mindset: A logical, disciplined approach to problem-solving with a relentless focus on accuracy and attention to detail.
- Proactive Problem-Solver: A self-starter capable of working independently to analyze complex data and make sound, defensible investigative decisions.
- Process Improvement: The ability to identify operational gaps and proactively implement solutions to enhance workflow efficiency.
- Effective Communication: Strong written, verbal, and interpersonal skills to clearly articulate findings and recommendations to internal teams and financial partners.
- In-Office Presence: Full availability to work 100% on-site at our office in Reforma, CDMX.
Preferred Qualifications
- Startup / Tech background: Experience navigating the unique pace and scale of a technology-driven company.
- Industry Expertise: Deep knowledge of the payments landscape and the fintech industry.
- Specialized Domain Knowledge: A technical background in KYC, KYB, Risk, or Financial Crimes (FC).
- Operational Agility: Prior experience working within a queue.
In-office expectations
Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.
Pay and benefits
Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.
We look forward to hearing from you
At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
