Role Summary
The Marketing Assistant provides day-to-day execution and administrative support to the Marketing team, with a strong focus on email marketing support, online reputation management, and data exporting/reporting. This role is best suited for someone with hands-on marketing experience who is organized, responsive, and comfortable working with digital tools and data.
This is an execution-focused support role, not a strategy or leadership position.
Job Details
- Schedule: Monday to Friday 7:00AM to 4:00PM EST | 7:00PM to 4:00AM Manila Time
- Set-up: Work from Home
- Will follow Philippine Holidays
Key Responsibilities
Email Marketing Support
- Assist with building, scheduling, and sending email campaigns using company-approved platforms
- Update email lists, manage basic segmentation, and ensure accuracy of contact data
- Monitor campaign performance metrics (opens, clicks, bounces) and export reports as requested
- Support proofreading and formatting of email content prior to distribution
Online Reviews & Reputation Management
- Monitor and respond to online customer reviews using approved templates and guidelines
- Escalate sensitive or negative reviews to the Marketing Manager as needed
- Maintain logs or trackers of reviews and responses for reporting purposes
Data Management & Reporting
- Export marketing, customer, and campaign data from internal systems and platforms
- Maintain organized spreadsheets and trackers for marketing activities and results
- Ensure data accuracy and timely delivery of reports to the Marketing team
General Marketing Support
- Assist with content uploads and updates (website, social media, internal platforms)
- Support coordination of marketing initiatives and deadlines
- Perform other administrative or marketing-related tasks as assigned
Required Qualifications
- 1–3 years of marketing or marketing support experience
- Hands-on experience with email marketing platforms (e.g., Mailchimp, HubSpot, Constant Contact, or similar)
- Experience responding to or managing online reviews (Google, Yelp, social platforms, etc.)
- Strong data handling skills, including exporting and organizing data in Excel or Google Sheets
- Excellent written English communication skills
- High attention to detail and strong organizational skills
- Ability to follow established processes, templates, and brand guidelines
Preferred Qualifications
- Experience working with U.S.-based companies
- Familiarity with basic marketing analytics and reporting
- Experience working in an offshore or remote support role
Performance Expectations
- Accurate and timely execution of email marketing tasks
- Professional and on-brand review responses
- Clean, reliable data exports and reporting
- Strong responsiveness and adherence to deadlines
- Consistent communication with U.S.-based team members
