HR Operations Specialist

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

Reporting to the HR Operations Manager - EMEA, you will partner with our Global HR Operations team to drive all aspects of HR Operations in the EMEA region.This isn't just about maintaining systems, it’s about supporting and scaling our HR operations in EMEA countries and being responsible for the execution of your ideas from concept to completion. We are looking for a data driven problem solver with solid attention to detail who thrives in ambiguity, adapts quickly to a changing environment, and knows that sometimes laughter is indeed the best solution.

What You Will Be Doing

• Impact & Ownership: You will be the operational backbone for our EMEA region, ensuring a seamless journey for every employee.
• Lifecycle Excellence: Responsible for the excellent delivery of the operational HR life cycle within assigned countries, including joiners to leavers, parental leaves, transfers, benefits enrolments, and regional monthly payroll 
• Operational Control: Run HR operational activities, including handling employee queries via our ServiceNow ticketing system 
• Strategic Partnership: Work closely with our Recruitment Operations Team to guarantee a smooth transition from candidate to an Elastic employee
• Regional Connection: Build your presence and connections regionally to ensure the HR team remains aware of the most important people topics 
• Process Improvement: Lead process improvement projects for the region, introducing standardisation and optimising existing SOPs and playbooks
• Data & Systems: Ensure that our HR systems are up to date and use feedback gathered to ensure our operations function is successful across the EMEA region.Partner Management: Proactively handle relationships with key internal partners, ensuring alignment across regional and functional HR teams to deliver a unified employee experience.

What You Bring

• Minimum 3 years of hands-on experience in HR Operations or HR Shared Services with exposure to a full employee lifecycle supporting EMEA countries
• Candidate Focus: A strong focus on the employee experience and customer service 
• Process Management: Demonstrated experience in leading process improvement and creating Standard Operating Procedures 
• Technical Skills: Experience with ServiceNow and Workday essential
• Communication: Excellent written and verbal communication and presentation skills, a second language is helpful 
• Soft Skills: A problem-solver who can work independently in a fast-paced environment with a low ego, high integrity, and the ability to exercise confidentiality 

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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