Product Owner

Breakwater Technology is a technology solutions company passionate about Customer tailored product development. From requirements definition and specification, software coding and development, to application support and maintenance; we can understand and assist with the entire product lifecycle. With a drive fuelled by curiosity, engagement, and an agile mindset, we strive to deliver the highest possible business output of every task and project.

We are looking for a Product Owner to join our Product organization and drive initiatives within the Communications, Customer Interactions & Affiliates Functionality Area group.

This role is focused on building scalable communication and integration solutions that improve partner operations, player engagement, customer interactions, and affiliate-related capabilities across our platform ecosystem.

You will work in a cross-functional environment together with developers, QA engineers, architects, designers, analysts, PMs, and stakeholders to deliver high-impact product initiatives from discovery to production.

NB! Please note that this role is on-site in Tallinn, Estonia. No relocation support or visa sponsorship is provided.

As a PO in BWT you will contribute to:

Product Ownership & Delivery

• Own and drive product initiatives within the Communications, Customer Interactions & Affiliates domain

• Participate in execution of the product vision, strategy, and roadmap aligned with business goals, market trends, and partner needs

• Translate business goals and operational needs into clear product solutions and deliverable scopes

• Manage and prioritize backlog based on business value, player impact, dependencies, risks, and technical feasibility

• Create and maintain user stories, acceptance criteria, and functional documentation

• Ensure product requirements are clearly understood before development starts

• Participate in sprint planning, iteration reviews, demos, and release activities

• Coordinate release readiness together with development teams and stakeholders, including feature flag management and rollout coordination

• Support delivery predictability by contributing to roadmap planning and prioritization

Communication Systems, Integrations & Effectiveness

• Own communication-related product areas across email, messaging, notifications, AI chatbots, and customer interaction systems

• Drive integrations with customer interaction, support, affiliate, and marketing platforms

• Ensure communication systems are scalable, reliable, and aligned with platform architecture and compliance expectations

• Ensure internal teams can effectively use communication and interaction tooling

• Balance flexibility, scalability, operational needs, and technical constraints

• Collaborate with PMs, Functional Areas, and Data teams to define communication and engagement metrics

• Monitor KPIs, communication effectiveness, operational performance, and user engagement metrics to support data-driven decision making

• Communicate product updates, priorities, risks, and progress to stakeholders and cross-functional teams

You will be successful in this role when you have:

• Previous experience as a Product Owner, Business Analyst, or similar product role in a software product company

• Strong understanding of Agile/Scrum product development

• Experience working with cross-functional engineering teams

• Experience managing integrations, APIs, or technically complex product domains

• Ability to structure complex problems into clear functional scopes and delivery plans

• Strong communication and stakeholder management skills

• Ability to balance business needs, technical constraints, and delivery realities

• Experience with backlog management, prioritization, refinement, and requirement decomposition

• Analytical mindset with attention to detail and ownership mentality

• Comfortable working in fast-paced and evolving environments

Nice to have:

• Experience in iGaming, fintech, SaaS, CRM, or high-scale platform products

• Experience with messaging systems, customer interaction tools, affiliate platforms, or marketing technologies

• Understanding of communication workflows, event-driven systems, and user engagement mechanics

• Experience working with analytics tools, KPIs, and product metrics

• Understanding of third-party integrations and distributed systems

Why us?

• At Breakwater Technology you are not hired to work for us, you are hired to work with us – this means we are fully invested in your professional growth and development and ensuring your work is engaging, fulfilling and fun;

• In this dynamic and collaborative work environment, we foster a culture built on the pillars of honesty, where transparent communication is valued; growth, as we invest in the continuous development of our team members; respect, ensuring an inclusive and supportive atmosphere; and freedom, empowering individuals to contribute their unique perspectives and ideas;

• Our working language is English and we work hard to create an inclusive environment, at BWT you never lunch alone (unless you really want to);

• We make sure there are plenty of opportunities to connect, have fun, and build meaningful relationships at work – team events, celebrations, sporting events and parties;

• From comprehensive health insurance and glasses compensation to sports support, we help you stay at your best, physically and mentally. Plus, enjoy little extras like an in-office massage chair

• We offer support for your III pension pillar to help you build long-term financial stability.

• We celebrate milestones with you. Whether it’s your wedding, the birth of your child, or your child starting school, we provide financial support to help make these moments even more special.

• We’ve created a space where you can thrive, with ergonomic workstations, clean air solutions, and plenty of refreshments. Fresh fruit, weekly breakfasts, and always-available coffee and tea keep you energized. 

• Our modern office has a stunning view of Ülemiste lake and Tallinn Airport; and free parking is provided right next to the office in a closed garage.

Candidate experience is one of the core values in our recruitment process. To make it as transparent and smooth as possible, we have prepared this video to give you an idea what are the stages if you qualify for the role.   At Breakwater, we’re passionate about creating an inclusive workplace for everyone, no matter their age, gender identity, race, sexual orientation, physical or mental ability, or ethnicity. Join us in creating a workplace where your contributions are recognized, and you can thrive as your true self.